Manager, Critical Events Job in Washington, District Of Columbia US

MAJOR DUTIES:

Network Fault and Management: The Network Operation Center provides 24 x 7 fault monitoring and network device management for the entire Authority. This service provides fault monitoring for routers and switches as well as other manageable devices such as DSUs, CSUs, and data services including Frame Relay, Point to Point, Ethernet, and Switched-Multimegabit Data Services (SMDS). Fault management provides for monitoring of any conditions out of the ordinary that may impact network or application functionality or has the potential to do so. Upon identification of a problem, Network Operations Center personnel contact department or appropriate internal support personnel as necessary and engage in immediate problem resolution leading to service restoration.

The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to troubleshoot/configure Virtual Local Area Networks (VLAN).

Expert-level knowledge of vendor and industry standard protocols, applications, and services and their integration.

Considerable knowledge of accepted industry Abest practices@ for network services configuration and design.

Comprehensive knowledge of network monitoring tools such as HP OpenView, Concord, eHealth, SiteScopre, CiscoWorks, and CiscoSecure.

Ability to network and device connectivity issues in a Cisco environment.

Extensive ability to efficiently coordinate and perform escalation of problems to tier-3 organizations and management staff, including outside hardware/software vendors.

Ability to efficiently coordinate and accept technical escalations from tier-1 individuals and organizations.

Ability to prioritize concurrent issues in accordance with WMATA-published SOP and SLA guidelines.

Ability to efficiently handle varied customer reaction.

Ability to communicate effectively.

Qualification Requirements

In order to be considered for employment all applicants must meet minimum qualification requirements. Applicants should include all relevant education and work experience on their application.

Qualifications

Graduation from an accredited college or university with a Bachelors degree in Computer Science or Information Technology. Four (4) years experience with administration of UNIX (AIX, Solaris, Linux) and Microsfot Windows NT 4.0, Microsoft Windows 2000, and Windows 2003 Server including:

Multi-domain models and trust.
DNS, WINS, DHCP, hosts and LMHOST configuration.
Active Directory management and troubleshooting.
RPC and name resolution troubleshooting.
UNIX and Windows connectivity troubleshooting in a firewall environment.
Experience with email administration and troubleshooting (Exchange 5.5 - 2003).

Expert-level understanding of industry standard Email and Window server security practices and architecture.

Experience mentoring and monitoring the performance of junior-level engineers. Four (4) years in a team technical lead role.

Or, an equivalent combination of post-secondary education in Information Technology. Seven (7) years experience with administration of UNIX (AIX, Solaris, Linux) and Microsoft Windows NT 4.0, Microsoft Windows 2000, and Windows 2003 Server including:

Multi-domain models and trust.
DNS, WINS, DHCP, hosts and LMHOST configuration.
Active Directory management and troubleshooting.
RPC and name resolution troubleshooting.
UNIX and Windows connectivity troubleshooting in a firewall environment.
Experience with email administration and troubleshooting (Exchange 5.5 - 2003).
Expert-level understanding of industry standard Email and Window server security practices and architecture.

Experience mentoring and monitoring the performance of junior-level engineers. Six (6) years in a team technical lead role.

CERTIFICATION:

ITIL Certification required.

MEDICAL GROUP:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Evaluation Criteria

Evaluation criteria may include one or more of the following:

1. Education, training and experience
2. Personal Interview
3. Medical examination which may include alcohol and drug testing
4. Performance and attendance record
5. Background check to include criminal, education, work and drivers record.

Closing Statement

Posted salary ranges and employment offers are subject to any union contract agreements and WMATA salary administration guidelines. The Washington Metropolitan Area Transit Authority is an equal opportunity employer, and encourages applications from minorities, females and persons with disabilities.