Manager, Data Center Connectivity Specialist Job in Chicago 60290, Illinois US
Reporting to CME Group’s Director of Co-Location Business Development, the Manager, Co-Location Business Development will be responsible for working with the existing CME Group customer base to market and sell co-location services. The Manager, Co-Location Business Development will develop account plans and pursue business through the existing CME customer base. In this role the Manager, Business Development will also identify opportunities to expand the co-location business into additional customer segments. The Manager, Business Development will understand the competitive landscape for co-location services in the financial services industry and will assist in developing marketing programs to highlight the strengths of the CME Group’s offerings in the marketplace. The Manager, Co-Location Business Development will work with the Global Account Management team to develop service provider programs to support an active third party service community in the data center. Finally, the Manager, Co-Location Business Development will partner with the Networking Services Group to insure the co-location facility has carrier access based on customer demand. The position will be based in Chicago with customer and event travel as required.
The Opportunity:
Significant growth opportunity includes:
- Serve as subject matter expert in the co-location and connectivity service offerings
- Participate in the execution of sales and marketing strategies
- Manage long-term relationships with customers
Principal Responsibilities:
- Identify needs and opportunities to expand co-location services into all CME Group customer segments
- Develop account profiles for existing customers
- Monitor and track customer usage metrics and proactively up-sell existing customers
- Provide insight on the creation of co-location related marketing materials, brochures, webinars, videos, etc.
- Present CME Group technical overviews during the sales process including data center infrastructure, monitoring, and security
- Attend conferences for networking opportunities and to showcase co-location offering
- Update and maintain Salesforce.com CRM to support 360 view of customer
- Generate demand for current and future data center phases
- Identify new product needs based on an intimate knowledge of customer needs and demand
- Independently establish and grow customer relationships
- Participate in service provider partner programs to support an active third party service provider program
- Work closely with CME Group Global Account Management, Client Development and Sales, Marketing, Implementation Management, Data Center Engineering and CME Group management.
Requirements:
- Bachelor’s degree required
- 3-5 years of industry experience
- Excellent interpersonal and communication skills
- Proven track record of sales quota attainment and acceleration.
- Strong technical selling skills
- Effectively communicate with all levels of organization
- Flexible, innovative and able to respond appropriately in a fast-paced, time-critical environment
- Excellent written, verbal and presentation skills; ability to "think on your feet"
- Minimum of 3 years of experience selling managed infrastructure or application solutions
- Excellent communication skills and executive presence
- High energy and drive
- Demonstrated success in having sold Managed Hosting, Co-location and/or managed networking services
- Demonstrated success in building client relationships
- Existing industry relationships including partners, system integrators, trading focused hardware and software platforms
- Strong knowledge of data center co-location/proximity hosting business, preferably with in the financial industry customers
- An undergraduate degree or equivalent experience
- Travel required
Expected Competencies:
The personal and professional competencies required for success in the role include:
Technical Knowledge: It is critical that the successful candidate have a thorough understanding of the key networking and data center technologies.
Service Orientation: This role will be participating in the co-location sales and marketing areas and needs to demonstrate a strong service orientation. This includes promoting internal partner and external customer satisfaction by anticipating needs, responding appropriately to feedback, setting reasonable expectation and following through on commitments.
Building Collaboration: This role hinges on the encouragement of significant collaboration among the various divisions to leverage new product development opportunities and foster improved communication and information sharing among the multiple product teams.
Communication Skills: Strong oral and written communication skills with the ability to communicate to all levels within the organization as well as within the client base.
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