Manager, Data Network and Internet Services recruitment
This is an excellent opportunity to work at the forefront of data internet/infrastructure based projects for a top global multinational company in Hong Kong.
Responsibilities of the role:
- Evaluate business needs, requirements, and cost effectiveness to develop cost-saving alternatives
- Ensure that the related Service Level Agreements are achieved in the region. Work closely with the local IT and/or HQ IT Departments and the Vendors to ensure the SLA performance for the Data Network and Internet services in the region. Meet regularly with the Vendors regional Service managers to review, analyze and improve the recent SLA achievements.
- Provide reports to the related Global Service Managers and Infrastructure Management Team on the quality of the respective service in the region
- Work closely with the Enterprise Leads and the Outsourcing Vendors on service support strategy and planning
- Coordinate the Incident Management Change Management processes in the region between Region, Local and Vendor
- Act as the escalation point for all Data Network and Internet service related incidents. Ensure proper and timely escalations into the organization of the Vendors and within the organization
- Oversee the Monitoring of the Global Data Network and Internet service in Asia and ensure that the service is adequately monitored to the defined standards
- Coordinate communication and knowledge transfer between local/central resources.
- Liaise with the regional and local IT entities and Business stakeholders in the region to ensure the alignment of the services to the needs of the business
- Planning, budgeting, estimating and overseeing new and existing Data Network and Internet Services according to sound business methodologies, planning and assigning resources to tasks, monitoring and tracking progress against an approved plan to complete the assignment within specified schedule and budget constraints
- Develop and maintain appropriate documentation including necessary updates on Network and Internet environment
- Ensure appropriate interfacing between local and Global functions
- Establish and maintain cooperative and effective working relationships with others
- Analyze situations accurately and adopt an effective course of action
- Work independently with minimal direct supervision and make decisions within broad guidelines
- Establish and implement policies and procedures for Data Network and Internet service usage throughout the region in accordance with global guidelines and policies
- Oversee and support the implementation of service extensions and service enhancements for Data Network and Internet services in the region
- Coordinate the Vendors Service Delivery functions and the local/regional IT staff to ensure timely and efficient service implementation
- Reviewing and enhancing the Incident and Change Management functions and processes
Requirement of the role:
- At least 5 years technical and management experience in managing large scale vendor services with particular emphasis on network and internet environments
- In-depth knowledge of Networking technologies – previous management of overall architecture
- Knowledge in planning, managing and implementing designed strategies for enterprise required
- Experience in managing day to day IT service operations working towards SLA delivery
- Ability to prioritize issue resolution, allocate and coordinate operational resources
- Excellent communication skills, including the ability to develop and nurture good relationships with other parts of IT as well as the business
- IT professional education or BS in Computer Science, Engineering, or related discipline
- Understanding of the organizations brands business structure and processes as well the organization Global IT support processes would be advantageous
- Fluency in English, both written and spoken is necessary
If you are interested in this opportunity, please forward your resume in word format to kchui@ikasinternational.com and include “Manager, Data Network/ Internet Services” in the subject line.
December 7, 2011
• Tags: Data Network and Internet Services recruitment, Information Services careers in the Hong Kong SAR, Manager • Posted in: Financial