Manager Duty.Airport Customer Svc.Z13002 Job in Phoenix, Arizona US
Manager Duty.Airport Customer Svc.Z13002
POSITION TITLE: Manager Duty.Airport Customer Svc.Z13002 Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security. - Develop employees. - Implement methods of maximizing revenue and controlling expenses. - Oversee day to day customer service operations. - Solicit ideas and/or feedback from employees and accept accountability for follow-through. - Communicate procedural changes to Shift Managers, supervisors and employees and ensure compliance. - Monitor and measure on time performance. - Identify areas/individuals which require improvement; develop and implement methods to increase/improve performance. - Develop and enhance the work relationship with vendors, ensuring all parties perform their responsibilities properly. - Ensure all internal audit requirements are followed and accountable for compliance. - Review staffing requirements and schedules for all department employees, ensure adjustments are made as needed. - Conduct grievance hearings and serve as a grievance hearing officer as required. Interpret the companys policies in a professional and positive manner to all customers. - Assist Directors with Shift Manager interviews and selections. Aid/guide the development of Shift Managers and supervisory staff.