Manager, Finance Job in Bellevue 98004, Washington Us
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T-Mobile USA provides voice, messaging and high-speed mobile broadband services which enable our 30 million customers to effortlessly connect to those who matter most to them.
Our Customer Planning Analysis team is currently growing its team and has an exciting opportunity for a motivated and experienced Manager, Churn Analytics looking for a new challenge.
Their focus will be forecasting customer churn and loyalty by providing provocative analysis and insights into our customer trends and why customers leave T-Mobile. The Manager of Churn Analytics will accomplish this by building and leveraging statistical models to evaluate our customer base to identify competitive risks, provide key insights into the performance of baseline trends and customer retention initiatives and communicate results and analysis to Senior Leadership.
The responsibilities for the position include:
- Forecasting and analyzing customer churn and renewals
- Partner with the Customer Loyalty team to provide insight into customer churn performance
- Monitor performance and provide actionable insight into customer churn reduction initiatives
- Use statistical modeling techniques to build and refine predictive churn forecast models
- Communicating results and analysis to Senior Leadership via dashboards and reports
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Required experience and educational background will include the following:
- Bachelor's degree in Business, Economics, Finance or Quantitative Analysis
- 7+ years experience in Analytics and Planning
- Experience building complex financial models
- Highly proficient computer skills (MS Office, Excel, Word, PowerPoint, Access)
- Data mining and analytics software helpful (SQL, SAS, Business Objects)
- Previous experience in wireless or other subscription environments preferred
The successful candidate will possess the following traits:
- Committed to providing world-class service to internal partners and customers.
- Aggressive approach to projects and initiatives.
- Ability to achieve deadlines while managing multiple and changing projects.
- Driven towards accountability.
- Motivated towards innovation.
- Superior written and verbal communication skills.
Minimum Required
- Bachelors Degree
- Equivalent work experience
Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them.
You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.
T-Mobile is an equal opportunity employer (EOE).
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