Manager – Global Account Management recruitment

The primary purpose of this role is to facilitate training for CME Direct and ConfirmHub applications to ensure that brokerage firms, trading firms and clearing firms are able to access, interact with and use the respective application modules to their fullest extent.  This role will help ensure the highest level of user satisfaction when interacting with CME user interfaces. A high degree of collaboration is required both internally and externally to ensure platform adoption and success. At a high level the role facilitates access, distribution growth and ultimately trading / clearing revenues for CME markets through the suite of products and services of both CME Direct and ConfirmHub.

The candidate will be proficient in all aspects of user interactions with CME user interfaces which will initially include CME Direct ConfirmHub software.  These interfaces support trading in OTC bilateral markets, submission to CME ClearPort, and trading in CME Globex.

Functions

• Provide training support for CME Direct brokerage, trading and clearing firm administrators as defined from time to time. End user training is NOT the primary responsibility of this team as that is provided by the Front Office Sales team (FOS).

• Provide on-site and web-based training for CME Direct prospects and production administrative users on the functionality of the software and the different features associated with each software module and user role.

• Work with Broker Trading Firm Admin to configure setup account access in CMED

• Train Clearing Firm Admins on new RAV Globex Credit Control features and screens

• Train Trading Firm Risk Admins on how to configure users and accounts and access

• Train end users and trading firm admins on Globex functionalities such as price banding; error trade policy, support and escalation procedures; COD etc.

• Collect summarize feedback from each user to enable future enhancements

• Provide timely call reports detailing user feedback and customer meetings

• Assist FOS to ensure all CMED Users are Registered in ClearPort

• Collaborate with GAM Account Managers Clearing Services to ensure Globex Execution Firms and TraderIDs are configured for CME Direct Broker and Trading Firms?

• In collaboration with Broker Trading Firm Admins, identify GCC Contacts as a prerequisite to create Globex Execution Firm IDs

• Distribute trading credentials to end users

• Collaborate with FOS if needed to assist Broker / Trading Firm to create desktop layouts to be distributed to users initially

• Provide advanced support for users leveraging real-time interface to Excel

• Over time act as a subject matter expert for the bilateral OTC and CME Globex markets accessible through the CME Direct application

• Act as an advocate for use of CME Group OTC and Central Limit Order Book Markets

Experience Education

• Bachelors Degree in Finance or related field;

• Minimum of 5 years experience in OTC Energy or Ag markets and/or Futures trading;

• Strong interpersonal and relationship skills are required.

• Individual must have the right temperament, attitude and persistence to interact with brokers, traders and system and risk admins.

A significant amount of travel up to 50% or extended periods may be required at customer sites in order to properly support the user experience