Manager, Industrial Distribution Customer Service Mid-Atlantic area Job in Richmond, Virginia US

Manager, Industrial Distribution Customer Service   Mid-Atlantic area

 

Kaman Hires GREAT People!

Create Innovative Solutions, and Expand your Career!

 

Kaman Industrial Technologies, the largest subsidiary of Kaman Corporation, is a leading distributor of industrial products with over 200 sales and distribution locations throughout North America. Kaman Industrial Technologies' objective is to deliver the greatest total value to make our customers more productive, more competitive, and more profitable.

 

Due to our continuing growth, we are currently seeking experienced Professional in multiple US locations!


This role includes the daily running of a Customer Service Network environment, including remote locations, through the effective use of resources. Leads a variety of activities around forecasting, staffing, scheduling and quality assurance. Ensures the customers needs supported from this network are continually met/exceeded. Must also meet the Department's strategic priorities and objectives and to deliver on them in an efficient and cost-effective way, while providing for fairness in human resource management practices.


Qualifications:

Education – A minimum of a Bachelors (BA/BS) degree in a technical or related field or equivalent work experience.


Experience – A minimum of 6-8 years in Branch or Operations Management, inside/outside sales, plus a thorough knowledge of the distribution industry and Kaman Industrial Technologies products.  A minimum of 4-6 years of demonstrated leadership abilities, training and supervisory experience required.


A valid driver’s license is required


Travel: 50%                                                                        Responsibilities:


Workforce Optimization

· Provide leadership and guidance to supervisors/staff to assist in scheduling Customer Service Representatives (CSR) to meet staffing requirements.

· Oversee and assist in managing the assignment of schedules and ensure schedule adherence.

· Manage availability of CSR’s on real-time basis to meet defined performance targets and to ensure our customer’s needs are being met/exceeded.

Coaching

· Proactively identify and recommend training needs to Training Manager based on results from quality programs and skill gap identification.

Human Capital

· Determines performance expectations and prepare annual performance reviews for all direct reports, along with assuring performance reviews of employees managed by your direct reports, including detailed objectives for each year. Conduct quarterly reviews for all new hires, transfers and promotions during the first year in new position.


Training/Project Management/Other

· Participate in the evaluation and implementation of technology solutions.

· Lead improvement initiatives and assist with change management.

· Act as a liaison to other business partners, internal departments and vendors for the Customer Service Network.


As a growing company and an industry leader we offer a very comprehensive compensation package and benefit program to include:

´   Your choice of medical insurance providers and plans,

´   Dental Vision insurance, Flexible spending accounts,

´   Company matching 401(k) with a great vesting schedule,

´   Company paid Life (family) STD insurances,

´   Paid Vacation, Sick time, Company Holidays,

´    Employee discounted Stock Purchase Plan, 

´   100% tax free tuition reimbursement,

´    …and MORE...!

 

For fastest consideration use the link below to send your resume today!

 

Click HERE to submit you resume  


KAMAN Hires Great People!

We are committed to a safe and drug free environment for our employees! Candidates must successfully pass a post offer, pre-employment drug screen test.


EEO. M/F/D/V  Kaman Industrial Technologies recruits, hires and promotes individuals without regard to race, creed, color, religion, age, gender, national origin or ancestry, marital status, sexual orientation, veteran status, or physical or mental disability unrelated to an individual's ability to perform the job, or any other status protected by law, all in accordance with applicable Federal, state or local law.