Manager, Medical Office Administrative Service Job in Oakland, California Us
This position leads implementation of key strategic organizational initiatives related to registration, revenue collection and cash handling such as facilitating implementation of Revenue Cycle front-end projects. Is responsible for executing all regulatory and internal compliance guidelines regarding cash handling such as ensuring completion of all Sarbanes-Oxley point of service cash control audits. This position monitors daily reconciliation processes for collection of non-dues revenue and all activities related to patient check-in including customer service, Health Plan benefits administration and compliance with cash handling policies and procedures.
Essential Functions:
- Leads the implementation of Northern California's goals relating to Revenue Cycle front end in the Medical offices, Laboratory, Radiology and Emergency Departments by aligning and mobilizing people and activities at the facility level. Approaches implementation of key strategic projects by identifying and involving key stakeholders in decision-making and making joint decisions with other leaders. Considers others needs when making plans and decisions and collaborates with labor, management, leadership and physician leadership to achieve mutually beneficial goals. Responsible for developing and implementing local and region-wide approaches and solutions to improve the performance of revenue collection, health plan benefits administration, registration data quality, and customer service at the point of check-in. Is the key subject matter expert at the facility level for all activities related to registration.
- Is the key individual responsible at the medical center for ensuring that the Medical Offices, Laboratory, Radiology and Emergency departments meet the revenue collection targets by working with managers and staff to identify business solutions. Makes decisions based on data, organizational priorities and other necessary variables to determine action plans. Leads change initiatives related to improving revenue collection, ensuring superior customer service, implementing action plans related to compliance findings and implementing processes and training to support health plan benefits administration. Is responsible for the daily reconciliation process which includes auditing, researching and remediating any out of balance situations for the facility. Ensure staffs are provided with the tools and resources they need to collect revenue.
- Supports and leads improvement activities for front end Revenue cycle goals. Monitors accuracy and completeness of registration data and creates and implements action plans as necessary. Provides tools to and consults with department managers on front office scripts and behaviors. Develops strategic project plans, at the facility level to improve the patient care experience at the point of check-in by identifying key issues, problems, approaches, performance metrics and the resources required.
- Manages directly, or as part of matrix structure, the work of the cashier/receptionists and other staff who may be responsible for patient non-dues revenue functions. Provides coaching and feedback directly to cashier/receptionists and/or to department managers. May manage union or management staff directly including recruiting, coaching, performance evaluations and discipline up to termination or may consult with department managers on recommended staff discipline and provide input on performance evaluations related to front office activities.
Secondary Functions:
- Responsibility to ensure timely responses to RAMs; ensure compliance with all SOX requirements; support all cash handling functions in East Bay; will be expected to attend cash handling discrepancy meetings; train staff, managers, and physicians as needed; work with OIM Director and regional FOOI on projects; work with departments to create compliant workflows; and other duties as assigned.
- Perform trend analysis; develop plans, and recommendations for improvement for departments and staff.
- Designs, implements, and sustains standardization of cash handling reports, processes, meetings, communication, etc. for the East Bay Service Area.
- Works closely with other OIM managers to assist as needed.
Qualifications:
Basic Qualifications:
- Experience in areas such as process or system redesign, technology implementation, or compliance.
- Previous supervisory or management experience in a healthcare environment preferred.
- Previous experience with cash management or auditing preferred.
- Previous experience within Kaiser Permanente using any of the following systems: PARRS, KP Health-Connect, MRMS, CPM.
- Bachelor's degree or equivalent experience in Business, Management, Public Administration, Healthcare Administration, or other relevant field.
- Demonstrated success in leading complex initiatives and projects.
- Demonstrated ability to manage multiple projects simultaneously while producing results within prescribed timelines.
- Demonstrated ability to manage change, take initiative, and lead multidisciplinary staff of professionals, technical and non-exempt employees.
- Ability to problem-solve using data to develop action plans for process and system changes.
- Ability to understand patient workflows to develop solutions for revenue collection.
- Must be able to work in a Labor-Management Partnership and demonstrate partnering skills and an understanding of basic union contracts.
- Excellent written and verbal communication skills.
- Excellent service philosophy and customer service orientation.
Preferred Qualifications:
- Preferred but not required based on standard job description): Knowledge of KPHC Ambulatory Check-In, both Outpatient and HOV.
- At least three years of experience supervising others and cash handling experience in other business environments.
- Ability to adapt to quickly changing environments.
Skills testing: MS Word and MS Excel