Manager, Network Engineering Job in Oxford, Massachusetts US

Manager, Network Engineering

Monday to Friday 8:30am to 5pm Location: Oxford, MA Keeping our consistency, keeping our focus. At Charter, it?s all about the customer?s experience. Charter employees are cooperative, helpful, trustworthy and resourceful. We are Good Neighbors to our employees, our customers and our communities. We value everyone. We invite you to our neighborhood to search for a career that brings Neighbor to a whole new level. JOB SUMMARY: Responsible for providing guidance and direction to the Network Services team on day-to-day activities regarding monitoring the network, installation sites, trouble isolation and repair of identified and reported problems. Responsible for the hiring, training, development, and performance management of staff ESSENTIAL FUNCTIONS OF THE POSITION: Actively and consistently support all efforts to simplify and enhance the customer experience Ensure the Network Services staff manages the network in accordance with the identified policies and procedures maintaining 24 x 7 coverage Ensure required reports are timely, accurate and complete Identify and develop procedures to help streamline processes within Network Services Provide technical guidance and assistance as required for problem resolution Establish interfaces with Engineering, Field Services Operations, and other internal groups as necessary to ensure the timely and efficient resolution of problems Oversee the daily activities of Network Services and perform direct supervision of team members, including performance reviews, career development, and staffing Adhere to industry specific local, state, and federal regulations, as applicable Know, understand and follow company policy Establish positive employee relations through effective communication and ongoing support Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment. Perform other duties as requested by manager PREFERRED QUALIFICATIONS: Skills/Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to analyze and interpret data Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to maintain confidentiality Ability to make decisions and solve problems while working under pressure Ability to manage multiple projects at one time Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications Ability to work independently Ability to work with others to resolve problems, handle requests or situations Knowledge and experience with Network and Element Management tools Knowledge of company products and services Knowledge of cable, voice and data communications networks, and associated elements Knowledge of LAN/WAN design and operations Knowledge of TCP/IP and SNMP Knowledge of HFC networks Ability to maintain confidentiality Knowledge of Microsoft Office Demonstrated leadership qualities Education Bachelors degree in Computer Science, Engineering, Math or related field or equivalent experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Related Work Experience 3+ years Management experience in a 24/7 operations center 6+ years Network Operations and/or Implementation experience Certifications and Licenses Valid driver's license with satisfactory driving record within Company required standards may be required WORKING CONDITIONS: Office environment Varying schedules in a 24 x 7 Network Center Travel as required