Manager of Client Services Job in Boston 02108, Massachusetts US

Arthur J. Gallagher Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.

At Arthur J. Gallagher Risk Management Services (AJGRMS), we deliver a full range of insurance and risk management products and services, including traditional and loss-sensitive coverages, captives, alternative risk solutions, and financial products, from offices throughout the United States and Canada, and operations in Bermuda and Puerto Rico.

 
Position Summary:
 
The Customer Service Team Leader position is responsible for four key components:  client service staff supervision, client service training and development, direct client support, and management support for the COO.
 
Main Function: 
 
Assist in defining and articulating the Koster difference to clients and prospective clients.

 
Essential Job Functions:
 
Client Service Staff Supervision
 

 
Client Service Training and Development
 

raining includes general insurance concepts and definitions, client specific plan design and administration, and customer service skills and telephone techniques.

 
Direct Client Support in conjunction with the other department managers and Account Executives:

 
Management Support:
 
Work with Account Management Team (President, Vice President of Account Management, Customer Service, Information Technology, and Account Executives) to ensure success of overall relationship with clients.

 
Required:

Desired:

Work Traits:

U.S. Eligibility Requirements:

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

 
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Additional Information:


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