Manager of Payment Networks, Gift Card Programs Job in Irving 75038, Texas US
For nearly 90 years, Zale Corporation has provided extraordinary ways to say "I love you." As a leading specialty retailer in North America, the Zale family of brands provides our customers with fine jewelry, watches and diamonds, including an exclusive wedding collection, that offer great value at more than 1,890 locations throughout the United States, Canada and Puerto Rico, and online at zales.com, gordonsjewelers.com,zalesoutlet.com, peoplesjewellers.com and pagoda.com.
With an exceptional assortment of jewelry and gifts, our brands are famous for helping turn important milestones and celebrations into priceless, life-long memories. Our Financial Products department is integral to the ongoing support of our brands, and the activities and responsibilities of our Manager of Payment Networks are key to our success.
Manager of Payment Networks, Layaway, and Gift Card Programs
The role of the Manager, Payment Networks/ Layaway/ Gift Cards is to manage the contractual relationships with each of the corporation’s Payment Networks, the internal or external partners and processes supporting the corporation’s Layaway offerings, and the contractual relationships and processes surrounding the corporation’s Gift Card offerings. The primary goal of this role is to maximize the sales of the corporation’s merchandise and services through these payment options while minimizing the corporation’s cost of tender.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Relationship Management:
- Manage and maximize benefits from our Merchant Acquirer, Payment Network, and Stored Value Relationships
- Monitor Health of Merchant Experience (E.G., Processing, Disputes, Fraud)
-Negotiating and monitoring all Contracts within area of responsibility
-Actively monitor and manage card acceptance practices with the goal of minimizing interchange and charge-back expenses
- Manage Fee-Based Projects (E.G., Merchant-Specific Reports On Customer Behavior or Other Analytical Services) in partnership with various Payment Networks and the corporation’s Consumer Insights and Real Estate groups
Sales:
- Drive Expansion Of New Card type Acceptance With Issuers / Networks who are of strategic value to Zale Corporation
- Revise and refine in cooperation with internal and external Partners the corporation’s Layaway product offerings to maximize sales and revenue recognition while minimizing the inventory impact of the program(s)
- Develop and work with Internal Partners To Execute Business Building Programs and joint marketing initiatives with various card networks / issuers
- Develop and work with internal and external Partners to execute a comprehensive Gift Card Sales and Redemption strategy for the corporation
Compliance:
- Monitor and participate in projects related to PCI and EMV
- Proactively Address Potential Regulatory Changes in concert with IT, Legal and other internal stakeholders.
QUALIFICATIONS
· Strong Relationship Management And Consultative Selling Skills With A Demonstrated Ability To Establish, Maintain, And Deepen Partnerships With internal and external business partners
· Strong Negotiation, Influencing And Collaboration Skills
· Superior Customer Focus And Drive For Results
· Proven Ability To Take Initiative And Work Independently
· Strong Financial Acumen
· Prior Experience Partnering With Senior Level Decision Makers Up To The C-Level Is preferred
EDUCATION and/or EXPERIENCE
· Bachelors Degree Required
· 5-8 years Successful Sales / Relationship Management or Business Development Experience Required
· Previous Merchants acquirer experience required.
Req. Code : 9505-2634
Division/Department : Zale Corporation
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