Manager of Production Support – Global Energy Company

About the Company

About the Company:
As the largest retail energy provider in North America, the company services over 6 million homes and businesses across the United States and Canada. The recent deregulation of energy markets throughout North America has given them the opportunity to provide customers with an energy efficient solution in over 50 states and provinces.

 

Their commitment to the training and promotion of their employees has attracted over 6,000 of the industry’s most qualified employees. Due to the company’s rapid growth, they have an immediate need for proactive, experienced individuals to join their expanding Tulsa-area operations.

Primary Focus:

Primary Focus:
Due to the company’s current and projected rapid growth, they have an immediate need for proactive, experienced management within its expanding Tulsa-area operations. The ideal candidate is a leader that owns issues from ticket receipt to final resolution. This will entail identifying the issue, communicating with the internal system users and the production support team to drive the process forward, and directing the team in troubleshooting and issue management. 

Key Responsibilities:

·          Drive and coordinate response to tickets or issues in their area of responsibility, with keen prioritization of trouble tickets

·          Responsible for analysis, design, development, testing and deployment of web application solutions and TIBCO solutions

·          Responsible for identifying changes necessary to enable permanent fixes

·          Ensure uptime of systems

·          Ensure less than 10% recurring tickets

·          Work closely with other developers and business analysts to understand design strategy and specifications

·          Write comprehensive technical specifications and support documentation

·          Develop against the architecture roadmap, enabling business value and delivery to quality

·          Ensuring proper audit and controls are in place

 

Skills and Qualifications:

·          At least 5 years of management experience; strong communication and technical analysis skills key

·          Over three years as a Technical Analyst in Production Support

·          Degree in Computer Science, Business or Technology Field

·          Proven comfort with and awareness of a range of technology platforms

·          Advanced skills with SQL technical analysis, Oracle a plus

·          Prior experience with SCN and TSF, Unix and Windows environments

·          Prior experience with Perl, SW repository, change management process to load fixes back into production

·          Experience with TIBCO a plus

·          Strong MS Office skills and development skills