Manager of Proposition and Channel Strategy recruitment
A Manager of Proposition Channel Strategy, preferably with experience of the credit card and collection sector, is required to manage product development and delivery to the customer, by utilising an effective channel mix, and by working within budgetary, infrastructure and resourcing constraints.
The individual will work in partnership with the Customer Services team to monitor and manage channel performance, collections expense, and customer reach; to implement strategies that enhance operations and enhance the customer experience in order to optimise commercial business.
The individual will be dedicated to developing and delivering strategies that build cohesive operations and communications across internal partners, resulting in a combined collections and customer services experience that drives customer loyalty.
The ideal candidate will have:
• Relevant experience within a regulated financial services organisation, ideally having spent significant time in a customer assistance role.
• Knowledge of credit card sector and products preferable.
• The individual may have a core background in call centre and partner management.
• Have previously held either a supervisory role within a growth business or have the ability to show potential for a position of this nature.