Manager of Retention Analytics – Provide Commerce, Inc. recruitment
Job Description
Manager of Retention Analytics
The Gourmet Foods Business Unit (Shari’s Berries and Cherry Moon Farm) Manager of Retention Analytics has primary ownership of all analysis and forecasting needed to drive success in the email and direct mail channels. This person will design customer segmentation to optimize retention results and is responsible for performance tracking and test analysis which will contribute to achieving revenue and profitability objectives.
RESPONSIBILITIES:
- Develop the annual forecast for Shari’s Berries and Cherry Moon Farm email programs and track performance against plan throughout the year, including plan adjustment cycles within the fiscal year.
- Provide input into design of email segmentation and testing plans as well as deliver test results post campaign and make recommendations to improve performance based on findings.
- Lead analytical projects that have a cross-business impact and proactively identify areas/decisions where additional analytic or strategic insight is needed
- Work closely with Retention Channel Manager to provide tactical support and analytic insights to optimize business decision making.
- Apply business savvy and real world realities to analytic results to develop recommendations for the business.
- Develop new and improved ways to track and report on key aspects of the business in order to inform key business decisions.
- Work collaboratively with internal and external teams to apply analytical results to organizational decision making processes.
- Other duties assigned from time to time to support the analytical needs of the overall Gourmet Foods business.
QUALIFICATIONS:
- Affinity for numbers and the ability to process complex calculations quickly and accurately
- 4-year college degree from accredited institution, advanced technical or business degree additionally valued
- A minimum of three years job-related experience, as well as working knowledge of e-commerce operational concepts
- Demonstrated ability to consistently identify and use all available quantitative information to make good business decisions
- Ability to work in a highly collaborative environment, multi-task and participate in team-based planning process
- Detailed-oriented, highly organized, and analytical with the ability to solve problems with confidence
- High level of proficiency in MS Excel required
- Experience in MS Access, SQL and SAS a plus
- Excellent oral and written communication skills
Please submit you application via the following link:
http://hire.jobvite.com/j/?cj=o6phWfwss=eFinancialCareers
To view all open positions, please visit: http://www.prvd.com/Careers_Overview.aspx
Company Description
About Provide Commerce Inc.:
Headquartered in San Diego, Provide Commerce is a premier $700 million ecommerce company and online provider of high quality gifts backed by superior customer service. From fresh flowers, chocolates and sweets to jewelry, accessories and other unique gifts, our brands offer a variety of great gifts for anyone’s budget. Our proprietary technology has led to rapid growth and profitability over the past 10 years and has helped strengthen all of our brands in the process. Best known for ProFlowers, our portfolio of brands also includes RedEnvelope, Personal Creations, Cherry Moon Farms, Shari’s Berries, and ProPlants. Our entrepreneurial culture values teamwork, collaboration, high quality products and services, continual innovation, and an unwavering commitment to our people, all of which translate into our drive to delight our customers and convert them to lifetime advocates. Provide Commerce is a wholly owned subsidiary of Liberty Media Interactive (NASDAQ: LINTA).
Shari’s Berries and Cherry Moon Farms comprise the Gourmet Foods division of Provide Commerce which has been the fastest growing division within Provide Commerce for the past several years, largely due to the explosive growth within Shari’s Berries dipped strawberry products, which receive very high ratings in customer satisfaction as measured by reviews and NPS surveys. This growth has been driven by effective direct response marketing; a high repurchase rate from our existing customers; and capacity expansion to support demand during peak occasions.
Provide Commerce was rated #1 mid-sized company to work for in San Diego by San Diego Magazine in 2006 and one of California’s Best Places to Work, medium size company, by the Employers Group in 2007. If you’re an innovative, creative, roll-up-your-sleeves team player, come join our team!
Website: http://www.providecommerce.com