Manager of Technical Customer Support Job in Schenectady 12345, New York Us
We are currently seeking a Manager of Technical Customer Support for our client in Schenectady, NY. This is a direct hire, permanent opportunity! Salary will be determined based on experience.
The manager will be responsible for directing and overseeing the customer support department for a growing Software as a Service (SaaS) company.
Responsibilities:
· Hire, train and manage new staff
· Provide mentorship to ensure customer support department is providing effective, timely and professional client communication
· Oversee the staff’s performance reviews, set goals and objectives
· Work closely with the Director to evaluate current processes and systems and assist in planning and implementing new procedures and systems to maximize efficiency
· Review performance data to measure and monitor productivity and goal progress
Requirements:
· Bachelor’s degree
· 5+ years customer support experience
· 3+ years management experience, preferably in a SaaS environment
· Knowledge of strategic planning, business and management principles and practices
· Proficiency in MS Office suite, multi-line call center software and client communication tracking software
· Motivating leader with strong motivational skills
· Excellent communication skills
· High level of integrity, strong analysis and decision-making skills
· Ability to delegate, plan and remain organized
To apply for this position, please send your resume to Jennifer Stonehouse, Resource Manager:
Email: jennifer.stonehouse@linium.com
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