Manager, Premium Seating & Luxury Suites Job in Flushing 11368, New York US

PURPOSE OF POSITION:

Act as liaison with all White Plains / NTC departments and outside entities to provide the highest level of customer service to luxury suite holders, assuring all required and requested services are provided. Coordinate Food and Beverage needs for all non US Open events and assist Director, Guest Experience and US Open food service. Provide decor services and recommendations for all NTC facilities relating to both US Open and year-round usage.

MAJOR DUTIES:

Maintain current Luxury Suite database with all relevant information (i.e., suite holder address, suite assignments, invoicing (Archtics), furniture, fixtures, schedule of repairs and maintenance).

Develop and oversee implementation of operational plan for Suite Refresh and annual maintenance.

Create Suite maintenance checklist and timeline to be coordinated with Facility Operations staff. Oversee and verify completion of routine preventative maintenance of all Luxury Suites. Supervise and monitor the work progress on all suite related projects. Ensures projects are on schedule and within budget.

Manage Suite Administration office and staff before and during US Open. Provide customer service to all suite holders. Oversee Levy Restaurants Luxury Suite support operations year- round.

Responsible to maintain year-round suite client relationships through USTA promotions and offerings, holiday contact, promoting NTC facility usage, etc.

Coordinate all USTA and USTA affiliates food service requests during US Open period with Levy Restaurants. Maintain food beverage spreadsheet and ensure Levy’s responsiveness.

Provide décor design services and recommendations for interior space and implementation of such for NTC/US Open, inclusive of suites. Maintain relationships with industry vendors.

Coordinate food service requirements for all year-round NTC events with Levy or other food service suppliers.

All other event support as defined by Senior Director, Guest Services.

Assemble master plan of furnishings and artwork requirements for all office spaces and restaurants on campus. Maintain template for all F, F E upgrades for all defined locations. Provide recommendations on replacement, upgrades and additional inventory on an annual basis.

SUPERVISORY RESPONSIBILITY:

(3) Seasonal Staff (May / June through Sept / October)

QUALIFICATIONS:

Bachelor’s of Business or Fine Art’s Degree (preferably bachelor’s in related field)

5+ years experience in Hospitality industry (Sports preferred)

Extensive interior design skills/experience.

Good oral and written communication skills and excellent organization skills.

Proficient computer skills required. Proficient with Access, Word, and Excel