Manager Subscription Renewals Job in Columbus 43215, Ohio US

Since 1946, Highlights for Children, Inc. has left an indelible imprint on the hearts and minds of tens of millions of children.  Best known for its magazines, Highlights believes that children are the world’s most important people.  We exist to help children become their best selves – creative, curious, caring and confident.

The Manager, Billing Renewals (commonly referred to as Manager, Subscription Renewals) is responsible for magazine renewals and the internal and third party billing efforts for Highlights’ Consumer and Institutional businesses.  Key responsibilities include development of renewal and bill strategy, communication of results, and optimization of the programs to meet business objectives.  This position is responsible for the successful performance of each effort, updating the number and content of the messages as needed, as well as evaluating other potential contact methods such as phone, email and mobile, and implementing as appropriate.  Management of the Billing and Renewal team, as well as building and maintaining third party service provider relationships, is also included.

 

Typical duties include (although not limited to):

·         Determining the optimal number of renewal and billing efforts, guiding the content of the messages or scripting, and timing of efforts sent to each unique group of customers. 

·         Ensure fulfillment operations are accurate, timely and deliver the desirable customer experience.  Responsible for the driving continuous improvement of these operations.

·         Work with internal resources to comply with applicable regulations and within financial guidelines.

·         Communicate requirements, revisions, additions, and deletions of the efforts to all appropriate internal partners.

·         Monitor and report performance of effort; PL responsibility for billing and renewal programs. 

·         Design, implement and execute billing and renewal programs that meet Customer Experience expectations.

·         Manage service provider relationships.

·         Perform management and leadership responsibilities.

 

Requirements:

·         Bachelor’s in business or related field, or equivalent experience.

·         3+ years experience in B2C billing, including third party and e-billing; 3+ years experience in subscription renewals; 3+ years experience in B2B billing, including third party and e-billing, preferred

·         3+ years experience in a supervisory or management role.

·         Effective interpersonal skills; able to build collaborative relationships

·         Superior written and verbal communications skills

·         Ability to recruit, develop, motivate and lead others

·         Strong critical thinking skills, i.e., analytical problem solving, decision making, sound judgment

·         Detail-oriented, with ability to also understand the overall picture and impact of changes

·         Ability to manage multiple projects simultaneously

·         General business acumen; solid understanding of financial decisions

·         Understanding of digital opportunities and implications

Position is located at Highlights for Children business headquarters in Columbus, Ohio. Please send résumé and cover letter to Jobs@Highlights.com . Please indicate “Manager Billing Renewals” in subject line.

 

Highlights is a dynamic organization focused on delivering excellence in all facets of our business. We offer a positive environment and competitive compensation and benefits.  EOE