Managing Consultant – Customer Innovation & Growth
Managing Consultant - Customer Innovation Growth - Financial Services Sector (West Coast)
Job description IBM Global Business Services - Help Make the World Work Smarter The world is getting smarter, triggering unprecedented change. IBM's unparalleled ability to bring together deep business insight, advanced research, analytics, and technology enables IBM Global Business Services to help position its clients for the future. We leverage the proven roadmaps and frameworks that have been developed across 17 industries and the unique combination of skills and experiences of our teams in over 170 countries - unmatched capabilities. When you join IBM, you'll partner with our clients and unharness all of these capabilities to deliver real business value. As a member of the world's leading and largest consulting organization, you'll tap into resources that only a global leader like IBM can provide: access to a vast and diverse network of talented professionals; enjoy unparalleled career opportunities; be provided with ongoing training and education that you'll need to succeed; and work on some of the most interesting projects on the planet, helping everyone from organizations to local governments, work smarter. Strategy and Transformation consultants routinely provide innovative business process design, systems integration, and business model transformation services to help clients optimize their organizations. These activities include (but are not limited to): * business case development * business process design and re-engineering * systems integration * streamlining operations * facilitating the evaluation, selection, and implementation of supporting systems * financial analysis This role may take either a strategic or tactical view of a company's total business. The Managing Consultant (MC) will work proactively with clients to refine current business strategy or develop a new strategy in line with competitive and market forces, identifying strategic capabilities needed to create and sustain one or more sources of competitive advantage. These capabilities may come in the form of process, information technology, organization enablement, or knowledge. Tools are employed to identify, align, and change the factors that affect performance, stability, and teaming. The consultant must identify best practices and client performance gaps, if any, and will develop comprehensive transformation recommendations. The key distinction for a MC role is that the person has demonstrated successes in directly leading project teams. The MC should be able to negotiate scope, develop a project plan from scratch, develop the analysis framework for an engagement, or be a "go to" manager on site for client work. Specifically, the Consultant will be part of our Customer Innovation Growth team. This professional must have broad financial services industry experience (banking, insurance and financial markets industry experience), an ability to articulate Financial Services industry trends and issues, as well as, broad consulting expertise in key areas, such as marketing, customer strategy, and sales and service operations improvement. In addition to broad knowledge and expertise in the industry, the candidate must have functional expertise in Customer/Marketing Management including but not limited to: customer strategy, growing and retaining customer relationships from a strategy perspective, customer experience design, marketing sales effectiveness, creating more sales opportunities, understanding of customer behaviors and ways to deliver more accurate information to customers. Strong preference for candidates who have an understanding of how to optimize customer interaction across people and digital channels, particularly in emerging channels such as mobile and online. Strong history of consulting experience in the above areas is preferred. Required High School Diploma/GED At least 4 years experience in the banking or insurance industry At least 4 years experience in a consulting role on strategy-led program involving implement. of improved bus. processes, marketing/sales technology, innovation and growth strategies, and/or people/org chng in mktg/sales area At least 3 years experience in Customer/Marketing management in areas such as customer strategy, CRM, customer experience design, customer behavior or other similar areas At least 3 years experience in leading small to medium-sized project teams including ability to negotiate scope, develop project plan, develop analysis framework for an engagement, and/or being the Readiness to travel Up to 5 days a week (home on weekends-based on project requirements) English: Fluent Preferred Bachelor's Degree At least 7 years experience in the banking or insurance industry At least 3 years experience in professional services consulting at a national or global management consulting firm At least 6 years experience in Customer/Marketing management in areas such as customer strategy, CRM, customer experience design, customer behavior or other similar areas At least 5 years experience in leading small to medium-sized project teams including ability to negotiate scope, develop project plan, develop analysis framework for an engagement, and/or being the Additional information To be an official applicant to IBM, you must submit a resume online application. Resumes submitted remain active for 6 months. To ALL recruitment agencies: IBM only accepts resumes from agencies on our Approved Agency List. Please do not forward resumes to our applicant tracking system, IBM employees, or send to any IBM company location. IBM is not responsible for any fees related to unsolicited resumes. This position requires travel 4-5 days per week and we are looking for candidates that live within a reasonable commuting distance of the San Francisco, CA/Bay area. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.