Market Research Director (Shopper Insights) Job in Chicago 60606, Illinois Us

Position Summary:

Oversee a Retail Shopper Research team. Responsible for overall team/product quality, project efficiency, client satisfaction, and team/product profitability.

 

Responsibilities:

·         Manage, cultivate, and develop professional services team members to maximize their potential (both capacity and quality)

·         Lead in process changes to drive efficiencies

·         Ensure that staff is fully utilized and work with counterparts within regional teams to solve for resource needs

·         Collaborate with internal departments to implement and execute projects

·         Lead the design and analysis of research results that deliver high quality actionable insights to clients

·         Serve as a primary resource to Sales Staff and/or direct clients, providing design and costing/pricing support

·         In partnership with the Sales Staff, consult with clients to understand their business needs in order to strengthen and deepen relationships and expand business opportunities

·         Oversee research management staff deliverables and escalated operational team issues to ensure successful execution and implementation of research projects 

·         Understand all aspects of the execution process to be able to effectively champion efficiency efforts

·         Develop research and reporting capabilities of research teams and ensures quality client deliverables (well written, addresses business issues, provides actionable insights)

Qualifications:

·      Bachelors’ degree in Business, Marketing, Marketing Research or related field or equivalent experience

·       Minimum 10 years of custom market research experience in a direct client service role required, supplier side experience preferred

·      Strong custom market researcher with Shopper Insights experience

·      Well versed in both online and face-to-face methodologies

·      Some syndicated research experience preferable

·      Well respected and has high credibility in the industry as a thought leader/researcher