MARKET STORE MANAGER
MARKET STORE MANAGER - NEW STORES OPENING IN STOCKTON, CA
GENERAL SUMMARY: Under limited direction, manage all employees and processes in a high sales volume retail store carrying a balanced combination of food and general merchandise. Responsible for store functions including ordering, receiving, stocking, merchandise presentation, staffing, cash handling, and customer service. In addition to general merchandise, food categories include produce, dry foods, meats, and dairy/frozen foods. Staff includes more than 25 employees. DUTIES and ESSENTIAL JOB FUNCTIONS: 1. Review operating statements to identify the store's business trends (sales, profitability, and turn), expense control opportunities, potential shrink improvement, etc. Maintain positive trends through compliance with company Standard Operating Procedures manual, policies and work processes. a. Ensure store meets or exceeds in-stock targets. b. Review ordering plan, seasonal direction and inventory management issues on a weekly basis. Determine choice and amount of opportunity purchases for seasonal food products based on product flow knowledge and business expectations to maximize sales and minimize spoilage. c. Follow up on Basic Stock Replenishment (BSR)/cycle counts. d. Facilitate efficient staging, stocking and storage of merchandise. e. Ensure that all merchandise is presented according to established practices and plans. Utilize merchandise fixtures properly including presentation, product pricing and signage. f. Control damages and markdowns. g. Maintain strict cashier accountability, key control, scanning accuracy and adherence to stated company security practices and cash control procedures. 2. Recruit and retain qualified and high performing store employees. Develop and maintain employee work schedules in coordination with co- managers. Directly supervise and train front-end lead clerk and co-manager(s) in proper store operations and supervision of store employees. Evaluate employee performance and identify gaps for appropriate coaching up to and including termination. Ensure compliance with all federal and state labor laws and company policies. Effectively recommend pay rates and advancement. Properly terminate and activate employee leaves to maintain accurate employee records. Ensure that staff obtains all required local and state food handling certifications. 3. Ensure store is appropriately staffed and opened and closed in a timely manner each day. Personally open and close the store at least two times per week including Friday. 4. Ensure that store regularly meets safety, food handling and sanitation standards. Plan and lead staff meetings and events to encourage safety, security and policies. Represent store and cooperate with all governmental regulatory agencies. 5. Communicate and implement corporate and area initiatives relating to human resources, products, pricing and merchandise presentation. 6. Provide superior customer service leadership. Ensure customers needs and requests are routinely addressed in an efficient and timely manner. Maintain daily contact with customers to understand merchandise expectations. 7. Ensure store equipment is adequate and functional to perform required tasks. Request additional or alternative equipment if necessary. 8. Complete paperwork and documentation according to guidelines and deadlines and perform miscellaneous projects as requested. KNOWLEDGE and SKILLS: - Ability to read and interpret operating statements and identify corrective actions to negative trends, if needed. - Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.) - Ability to read and interpret documents such as diagrams, health regulations, safety rules, operating and maintenance instructions, and procedures manuals. - Ability to perform IBM cash register functions to generate reports. - Knowledge of recruiting, interviewing, hiring, counseling and termination practices in compliance with legal company requirements. - Knowledge of all local and state food handling certifications and requirements. - Basic knowledge of personal and network computer systems to communicate with corporate office, to create merchandise signage, to obtain and email data and information, etc. - Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. - Knowledge of cash handling procedures including cashier accountability and deposit control. - Knowledge of inventory management and merchandising practices. - Knowledge of food handling, safety and sanitation regulations. - Ability to effectively communicate information and standards verbally and in writing to staff, suppliers and customers. - Ability to interface with staff, suppliers and customers in a respectful and effective manner. - Ability to develop and maintain organization and to attend to detail. - Ability to solve problems and deal with a variety of situations relating to store operations and business relationships. - Ability to obtain the required local and state food handling management certifications. MINIMUM WORK EXPERIENCE and/or EDUCATION: - High school diploma or equivalent. Post secondary business school training preferred. - Five or more years of retail store experience. Experience to include at least one to two years as a store manager, or similar position in a retail grocery store or equivalent type operation, with a preferred sales volume of over $250,000 per week, or a current DG Market Co-Manager with similar experience.