MECHANICAL CLAIMS ADJUSTER Job in Brentwood, Tennessee US
MECHANICAL CLAIMS ADJUSTER
Are you tired of being on your feet all day, many times out in the cold weather? Are you ready to use your extensive automotive technical / mechanical knowledge on our team in a corporate environment? Kelly Services, in partnership with Nissan North America, Inc., is currently recruiting for a Mechanical Claims Adjuster / Arbitrator which will utilize your experience as an automotive technician and/or service advisor. M echanical and Automobile Servicing background is required for this position. ASE Automobile Light Truck Certification preferred to provide day-to-day assistance to our service agreement policy holders, dealerships or service facilities in assisting with the adjudication of claims issues. This position requires telephone support of all facets of the claims life-cycle, including, pre-approvals of maintenance claims, service claims, verifying parts and labor charges, securing of vendor parts and assigning third party vehicle inspections. In this position the agent will work closely with others in a team environment. - Provides telephone customer service claims support to QualityGuard+Plus (QGP) service agreement holders. -Provides pre-approvals on service agreements for Nissan/Infiniti dealers and non-Nissan/Infiniti dealers and/or Repair Facilities. -Conducts transactions according policies and procedures to increase consistency of service to dealer and field personnel as well as to ensure proper use of QGP service contracts funds. -Responds to and assists regional personnel with claims issues related to Assurance Products. Essential Qualifications Required: · - Mechanical abilities · - Automobile Servicing/Repair Experience · - Solid interpersonal, conflict resolution, negotiation, and decision-making skills · - Four to six years of directly related experience at a professional level · - Previous automotive/technical experience at either a manufacturer or dealer level is preferred, especially in the Parts and Service area · - High School or equivalency, bachelor?s degree in a related discipline is preferred · - Working knowledge of Microsoft Office Suite and other PC applications · - Typing skills: 30WPM. · - ASE Automobile Light Truck Certified Preferred