Medical Intake Coordiantor

POSITION DESCRIPTION:

·        The Intake Nurse reports directly to the Clinical Manager. He/She will work in cooperation with the Case Management team to ensure that OptumHealth is providing the highest quality service to its clients.

·        Referrals: Reviews available referral information and obtains enough additional information to complete the pre-screen and makes scheduled calls to members as appropriate. If necessary, utilizes available resources to make best determination for opening or not opening a case.

·         Communicates frequently with multi-disciplinary team both written and verbally.

·         Delivers cases timely to Case Management Supervisors/Manager/Team for assignment.

·         Communicates with Case Management Supervisors regarding difficult or unusual situations in cases.

·        Works to engage members and promotes services effectively to gain interest in OptumHealth programs.

·         Case and Disease Manages cases as assigned.

QUALIFICATIONS:

·         Currently Licensed as a Registered Nurse

·         Must be able to work evenings shifts Monday-Thursday until 10 pm and Friday the office hours are from 9am-7pm.

·         Call center background is a plus

·         Must have solid computer skills and proficiency

·         Flexibility to an ever-changing environment

·         Background in ICU or ER a plus