Medical Product Service Specialist Job in Whippany 07981, New Jersey Us
Job Description:
Responsibilities
1. Receives, records and processes medical information inquiries from Health Care Professionals and patients and provides written and/or verbal information in response.
Effectively communicates the responses to handle the customer’s interest or concern.
2. Uses professional and technical knowledge and training to determine when matters need escalation to other medical communications personnel or functional areas.
3. Identifies, collects, and records adverse event and product quality complaint reports. .
4. Understands and utilizes all appropriate information technology applications in the discharge of responsibilities.
5. Participates in projects to expand and enhance customer inquiry management using IT platforms that support medical communications.
Requirements
Preferred capabilities:
A. 1 to 3 years of Call Center experience
B. Experience in a regulated area which may include, Quality, Safety, etc.
C. Working knowledge of Medical Communications/Information is desirable.
Send resumes to:
Dale Poklemba
Dale@STATSearch.com
877-623-5321