Member Services Manager Job in Seattle 98112, Washington US
Job Description
- Drives 80-90% of revenue generated by the company on any given month.
- Performs all loan qualification tasks including pre loan vehicle inspection.
- Establishes and maintains quantity and quality standards by developing and ensuring compliance with reports and practices. Provides direct and timely feedback to all staff on the results.
- Conducts 30-45 minute pre qualification consultation interview to review the program criteria and determine if customer meets program guidelines.
- Interacts with customers via telephone, Internet or in person to provide information and to ensure the best technical service possible. Answers customers' technical inquiries and complaints.
- Analyzes customer records on computer system and makes any corrections and/or modifications with company guidelines.
- Contacts customer to obtain missing information or data to ensure complete and accurate records.
- Processes customer information on computer system in an efficient manner to provide quality service.
- Manages the entire underwriting process
- Issues of major impact or technical complexity are researched and presented to upper management or referred to the appropriate internal experts.
- Documents required information and additonal information for each inquiry received.
- Writes correspondence for customers in regards to their account status.
- Follows up with clients following loan to administer the touch program.
- Assists in the development and implementation of best practices processes across the organization to ensure tremendous efficiency resulting in reduced costs and improved client service.
- Applies experience and judgment in the interpretation and application of direction established by senior management.
Job Skills
- Organizational skills: ability to multi-task and prioritize, manage time, and meet deadlines.
- Self-starter with initiative who can work independently.
- Experience with contracts, sales and customer service preferred.
- Proficient in Microsoft Office software, including Word and Outlook. Experience in Excel preferred.
- Experience with office machines (Fax, photocopier, printers, etc.) required.
- Excellent keyboard skills.
- Ability to communicate clearly and concisely both orally and in writing; demonstrate the principles and practices of written communication and correct English usage, including spelling, grammar and punctuation.
- Ability to maintain accurate records and necessary paperwork.
- Ability to work as a team member.
- Ability to work courteously and effectively communicate with the general public, co-workers, vendors and clients.
Education
Oral communication, self motivated, figure aptitude, customer relations, highly organized, keyboard skills, diplomacy, written communication, discernment, reading skills, customer service, attention to detail, computer literacy and professionalism.
April 29, 2010
• Tags: Member Services Manager Job in Seattle 98112, Washington Us • Posted in: General