MEMBERSHIP COUNSELOR Job in Buena Park, California US
MEMBERSHIP COUNSELOR
id=button3 name=button3 onClick="javascript:saveToJobCart();"- Job Title Membership Counselor Area of Interest Membership (Sales) Location Name 00855 Buena Park Sport - CA Address 8430 On the Mall City Buena Park State California Zip Code 90620 Phone Number # Job Description Job Classification: Non-exempt Job Summary The Membership Counselor (MC) generates revenue by exhibiting strong and effective lead generation /sales skills, and providing excellent customer service to potential, new and existing members. . Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code . Responsible for obtaining qualified leads through internal and external marketing efforts, setting appointments, and enrolling new members by using company sponsored presentation tools. . Responsible for the successful attainment of personal revenue targets. Organizational Relationship Reports to the Membership Manager (MM) or Club Manager (CM) This position does not have any direct reports. Essential Duties Responsibilities: The MC is responsible for performing the following activities for the club: Prospecting and Lead Generation (50% of time) . Responsible for obtaining leads from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites). . Responsible for generating leads/new business internally through member promotions, referrals and the dissemination of guest passes. Must be comfortable contacting leads generated via the phone. . Responsible for effectively setting appointments for all leads and potential new business opportunities. . Responsible for communicating and promoting local and global marketing campaigns to leads and members. . Manage and follow up on leads/business by using the Global Membership System Software (agreement completion and daily planner/lead management). . Must consistently achieve or exceed personal sales goals. Club Tours Presentations (30% of time) . Must tour potential members through the club and describe the facility, equipment, services and amenities. . Must know the specific needs of each touring guest and understand how 24 Hour Fitness's products/services will satisfy those needs. . Responsible for communicating memberships/offers in a clear and concise manner using Company provided presentation tools. . Responsible for effectively and professionally enrolling guests using Company sales techniques and protocol. . Must adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests. Customer Service (20% of time) . Follow up with members that have enrolled to ensure we are exceeding expectations. . Provide the highest level of customer service possible when communicating and interacting with guests. . Assist in maintaining a clean and operational facility. Qualif