MEMBERSHIP COUNSELOR Job in Los Angeles, California US
MEMBERSHIP COUNSELOR
Auto req ID 1407BR Job Title Membership Counselor Area of Interest Membership (Sales) Location Name 00490 La Cienaga- CA Address 5045 W Slauson Ave City Los Angeles State California Zip Code 90056 Phone Number # Job Description Job Classification: Non-exempt. Job Summary As a brand ambassador, a Membership Counselor (MC) represents 24 Hour Fitness to prospective members ensuring they have a welcoming, informative, and enjoyable experience during their club visits ultimately leading to purchasing a membership. . Execute 24 Hour business processes that bring to life our "Easy and Accessible Fitness" brand promise by showing potential members how we are Easy to Join and Easy to Use our clubs are. . Contribute to achieving club membership goals by meeting or exceeding personal new member enrollment targets and supporting fellow MCs in a true team environment. . Responsible for enthusiastically helping create a club climate that supports our Changing Peoples Lives Through Fitness. . Responsible for upholding 24 Hour Fitness core values of ACHIEVE: Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do. Organizational Relationship Reports to the Membership Manager (MM) or Club Manager (CM). This position does not have any direct reports. Essential Duties and Responsibilities The MC is responsible for performing the following activities for the club: Club Tours Presentations (50% of time) . Create a great guest experience by delivering a personalized, guest-centric "Sell Well" Tour. . Inspire guests to purchase memberships. Turn every guest club visit into a new member relationship by listening to guests goals, presenting 24 Hour Fitness in a way that best connects with them, and establishing trust in 24 Hour Fitness through transparent pricing, open dialogue, and passion for fitness. . Integrate how personal training can play a vital role in achieving fitness goals with 100% of prospective new members. . Present the opportunity to purchase fitness with 100% of new memberships. Member and Prospective Member Service and Follow-up (50% of time) . Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. Serve as a resource for their questions or concerns, and put them in touch with the right 24HF resources as appropriate to ensure members are getting to their fitness goals. . Generate leads/new business through member promotions, leads, referrals, and guest passes. . Manage and follow-up on 100% of Web Leads, e-mail referrals, Missed Guests, and any other referrals. . Maintain current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members. . Help deliver on our Service Promise of a clean, friendly, and well-maintained club. . As a contributing team member, assist the front desk as necessary allowing members to receive a