Messaging Engineer & Coordinator recruitment
The opportunity
To manage, engineer support Swiss Re's Messaging Collaboration infrastructure services for the all customer base. The principle focus will be to ensure the delivery of cost effective and high availability services in line with business objectives and formal Service Level Agreements, financial objectives, IT governance requirements and IT standards. An additional focus will be on the delivery management of services by 3rd party vendors. This includes amongst other tasks: Task planning, continuous improvement, ensuring clear instructions and KPI implementation.
Ensure the engineering stability, optimal configuration and performance of Messaging environments are delivered globally and covering services such as: Domino Email messaging calendaring, Domino client web applications, Blackberry iPhone mobile messaging, Sametime Instant messaging, Faxing solutions, EMR mail archiving retrieval, Domino Test Dev environment management
Ensure the operation and delivery of Messaging services are provided globally by: Support provision at 3rd level for all services, Request fulfilment to the customer in line with SLA's, Incident and Problem resolution to the customer in line with SLA's when required, Proactive Monitoring and Management of services in line with SLA's, Follow Change Management workflow process, Providing information for effective Configuration Management, Liaison and escalation with internal IT colleagues and external Service Providers in the delivery of these services.
Maintaining the availability, integrity and security of production and development and data including the following: Overall performance and tuning management, Conformance to IT Security guidelines and IT standards, Conformance to IT governance guidelines and IT standards, Assisting the business in managing their use of IT services
Ensure the delivery of Messaging services by 3rd party vendors: Jointly plan activities, Ensure commonly agreed procedures are in place and followed, Ensure well defined interfaces, Ensure appropriate team interfaces and escalation process, Ensure the implementation of KPIs, Ensure operational procedures fit well into Swiss Re's Messaging infrastructure
Maintaining all engineering operational documentation in relation to all environments within area of responsibility, Actively create and maintain accurate Knowledge Base articles for area of responsibility, Ensure that the backup disaster recovery strategy meets business requirements, recommend and gain approval to implement changes as necessary. At the same time make sure Global standards are followed.
Participate when required on customer driven projects providing expertise and consulting. Participate in or lead global service improvement and integration projects in co-ordination with colleagues in other locations. Take ownership for own personal development in line with Swiss Re's strategic direction and business needs. Ensure conformance of any tools used in the execution of their duties or operation services within their responsible platforms are compliant with Global standards, Maintaining familiarity with emerging technologies within their area of responsibility