Messaging Engineer recruitment
Do you relish a challenge? Are you looking for a new outlook in your professional life that will allow you to develop further? As a global leader in risk and capital management, our success is built on forward-looking, committed employees who are keenly focused on quality. Are you ready for the challenge?
Messaging Engineer
The opportunity
Ensure the engineering stability, optimal configuration and performance of Messaging environments are delivered globally and covering services such as: Domino Email messaging calendaring, Domino client web applications, Blackberry iPhone mobile messaging, Sametime Instant messaging, Faxing solutions, EMR mail archiving retrieval, Domino Test Dev environment management
Ensure the operation and delivery of Messaging services are provided globally by: Support provision at 3rd level for all services as required, Request fulfilment to the customer in line with SLA's, Incident and Problem resolution to the customer in line with SLA's when required, Proactive Monitoring and Management of services in line with SLA's, Follow Change Management workflow process, Providing information for effective Configuration Management, Liaison and escalation with internal IT colleagues and external Service Providers in the delivery of these services.
Maintaining the availability, integrity and security of production and development and data including the
following:-Overall performance and tuning management, Conformance to IT Security guidelines and IT standards, Assisting the business in managing their use of IT services Maintaining all engineering operational documentation in relation to all environments within area of responsibility.
Actively create and maintain accurate Knowledge Base articles for area of responsibility.
Ensure that the backup disaster recovery strategy meets business requirements, recommend and gain approval to implement changes as necessary. At the same time make sure Global standards are followed.
Participate when required on customer driven projects providing expertise and consulting.
Participate in or lead global service improvement and integration projects in co-ordination with
colleagues in other locations.
Take ownership for own personal development in line with Swiss Re's strategic direction and business
needs.
Ensure conformance of any tools used in the execution of their duties or operation services within their responsible platforms are compliant with Global standards
About you
Minimum 5 -7 years technical expertise of Lotus
Notes Domino server administration and Lotus Notes client support.
Trained to CLP (Certified Lotus Professional)
standard in Domino Administration for release R6 - R8.
Experienced in Notes formula language LotusScript for application development requirements and troubleshooting an advantage.
Strong knowledge of Blackberry (BES/BAS) server
administration and management for release 5.
Blackberry device and troubleshooting skills are
desirable.
Experience awareness of other Mobile service
provision -Lotus Notes Traveler iPhone / iPad
integrations.
Knowledge of associated 3rd Party tools an
advantage - IQSuite, Trend, GSX
Knowledge and experience of supporting
hardware platforms -Solaris / Linux, Windows 2003 2008 64bit, VMWare.
Experience in planning implementation of email
platform migrations.
ITIL Foundation V3 trained.
Wide experience working with a diverse team of
professionals, both internal and external and geographically dispersed.
Possess a very strong customer oriented and
focused mindset towards service delivery.
An analytical and pragmatic approach to problem
solving but able to respond to emergency requirements.
Show flexibility and openness to new ideas,
strategies and technologies.
Able to provide 24x7 third level support as required.
Fluent in spoken and written English, knowledge
of German is a plus
Willingness to travel as necessary to the role
Please note there are 2 Messaging Engineer
positions available and depending on the candidate can be located in Zurich, London or Armonk, USA
If you are interested in pursuing this opportunity or other opportunities with Swiss Re, you may apply by visiting our website at www.swissre.com/careers. The reference code for this position is EXT-NB50442506. Applications will only be accepted through our website.