Mgr 1, VOD Manager, Content On Demand Job in Littleton, Colorado US

Mgr 1, VOD Manager, Content On Demand

Tasks: - Manages control room and support structures to ensure schedules will air as planned and without interruption. - Participates in and directs troubleshooting and restoration during outages and emergencies. - Remains on stand-by and is readily available for all operational emergencies. - Serves as first point of contact for equipment maintenance and upgrade requests, carefully weighing impact. - Provides complete, accurate and timely information of reports by responding to all-calls, reviewing air checks, proof-reading discrepancy reports and holding reconciliation meetings. - Works as a support system to the management and takes the lead on response to anomalies as directed by management representative. - Encourages and promotes teamwork and sets a professional tone for all origination staff. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. JOB SUMMARY: Results oriented person, who plans, manages and directs the technical operations team for Comcast's National Content Services in the area of Video On Demand (VOD). Manages a organization of service delivery and VOD advocate members responsible for ensuring delivery of VOD content delivery. Essential Duties: Develop and maintain a high-performing, customer-focused organization. The manager of National Content Services will work to build organizational capabilities. Provide leadership to organization through development of training programs, team meetings and positive communications. Author, Review and audit workflows and deliverables to ensure compliance to delivery and reliability expectations, as well as, identify and advocate areas for improvement. Contributing to the successful rollout of new products by rapidly achieving mission critical service levels for the new products, Function as technical resource to internal and external organizations in planning and decision making Develop and maintain good relations with customers and affiliate organizations. Ensure that industry standards are consistently met and that operations comply with supported standards. Owns and creates service delivery and service management performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations Is a subject matter expert (SME) in the NCS organization with regards to platform/system features-functions, processes, and products. Provides coaching and mentoring to peers within the organization. Provides feedback and input in developing, implementing, and evaluating processes, systems and procedures to achieve annual goals, objectives and work standards. Recommending change in corporate policy and processes to improve the efficiency and effectiveness of Field Operations. Develop operations capital budget and manage all expenditures associated with the department to operate within budget guidelines. Review weekly and monthly operations reports and address each metric that is not in line with company goals. Builds a high performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action. Demonstrates Comcast Credo values, maintains a positive attitude, encourages different perspectives, guides their team and company through change. Works with Peering teams in the operational product roadmap and product requirements Works others on resource planning, problem solving, and to communicate status. Demonstrates expertise in NCS's technical space and the VOD eco-system to provide direction to the team and other organizations. Manages technical support team to ensure event resolution and service levels are within the expected objectives. Manages events, interfaces with various lines of business and product owners. Ensures event ticket report is being managed. Ticket documentation is clear and accurate. Drives trouble tickets to resolution within the allotted mean time to repair. Serves as interfacing escalation point. Maintain knowledge of technology in use, and under development for VOD along with its impacts on the VOD business process. Stay in touch with emerging market trends and the NCS On Demand platform and operations ability to meet them. Works with Vendors / Developers to address MPEG 2 and MPEG 4 encoding, transcoding, and quality issues and requirements. Qualifications: BS or BA in business or technical field. MBA a plus. Minimum 8 years business and or operations supervisor/management experience, with demonstrated increased levels of responsibility within the Internet, cable or telecommunications industry. At least 5 years of experience managing departments within operations or a similar environment; proven successful experience in launching and supporting new products in the communications industry. Demonstrated experience in change management and leadership, experience in building and leading teams, developing skills in others, fostering collaboration and building consensus across the Company. An entrepreneurial individual with demonstrated ability to achieve both operating and financial targets and to integrate new expertise and capabilities into an existing organization in a changing environment. Demonstrated ability to analyze problems, identifies and question assumptions, and incorporates different perspectives to inform decision-making process. Excellent communication skills. Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other business functions and engineering teams, including executive management. The ideal candidate will possess both an expertise in reporting as well as an understanding of workflows, market forces, customer needs and underlying technology that drive the digital media delivery platform. The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Professionalism, Curiosity, initiative, empathy and drive, and, the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position. Knowledge of and experience with video CODECs including (but not limited to) Mpeg 2, MPEG- 4, AVC, H.264, Microsoft Smooth Streaming, Apple Live Streaming, etc. Knowledge of and experience with metadata (xml): Cable Labs 1.1, 2.0, 3.0, Ad Content XML, MRSS, etc. Knowledge of Mpeg quality systems such as Manzanita or Sencore preferred Knowledge of VOD encoding / transcoding systems such as Tandberg, Agility, Harmonic, Rhozette, Flip Factory and Elemental preferred. Knowledge and application of project management skills, process design and redesign skills. Experience with and working understanding of internet protocols (TCP/IP, IPv6, etc) and content delivery technologies such as DNS, HTTP, streaming media, etc. Prior relevant operational development experience (scripting languages, java, database/analysis, etc.) knowledge of CDN Networks and Services Knowledge of VOD, Adaptive Streaming and CDN technologies, including understanding of websites, HTML, HTTP, DNS, Flash, MS Smooth Streaming, and other internet protocol High degree of problem resolution/analytical skills Excellent problem solving skills; must facilitate complete issue resolution. Adaptability is required to be successful in a fast-paced constantly changing environment. Excellent oral and written communication skills. Excellent interpersonal and negotiation skills Ability to proactively iden