Mgr, Installation & Service (Salt Lake) Job in Salt Lake City 84106, Utah US
Job Description
Mgr, Installation Service (Salt Lake)
Tasks:
- Provides leadership and direction to Service Installation
departments in order to ensure compliance with FCC, state and federal
regulations while maintaining budgetary requirements.
- Administers policies, procedures, and tracking in order to facilitate
continuous improvement focused on Comcast Think Customer First
Standards.
- Promotes safety awareness (and OSHA regulations) with Associates in
order to provide a work environment free from injury.
- Anticipates and resolves customer and community concerns quickly
through effective leadership in order to promote Comcast as a good
community citizen.
- Assists in cultivating relationships with contractors and assigning
work to contractors to ensure sufficient manpower while meeting contract
labor budget.
- Responsible for maintaining department budgets, completing reports on
a timely basis, and monitoring and controlling expenses.
- Assists in hiring, coaching, developing, and preparing performance
evaluations, giving feedback of Associates to ensure a quality work
team.
- Oversees the development and deployment of staff and approves
performance reviews.
- Enhance and enrich Associates' technical knowledge and skill levels to
ensure excellence with respect to service reliability and picture
quality.
- Collects, analyzes, and summarizes information and trends to prepare
reports.
- Oversees complex or major installations of systems
equipment.
- Coordinates orders and deliveries with other vendors during
the system implementation phase.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.- Functions as
primary customer liaison between contract signing and cut-over of
system.
- Makes software configuration requirements and necessary
modifications.
- Accountable for the success and budgeted profitability
of specific projects.
Required Skills:
Requirements:
- Bachelors Degree or Equivalent
-
- Other Professional Certification
- Generally requires 6-9 years related experience
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.