MI, Operations and Planning Manager
My Client are leading Retail Bank who require a highly driven and experienced manager to join their Strategy and operational Performance area.
The purpose of your role is to build two-way partnerships with stakeholders surrounding all elements of MI, Analytics and FTE plans.
You will ideally have Banking and Financial Services experience, with experience in contact centres.
Your main duties will include:
Monthly Performance MI production
FTE Planning
Business Trend analysis
Setting business targets
Leading training and development to create and maintain a team that excels in analysis, information presentation and influencing of stakeholders.
It is essential that you have excellent communication and influencing skills, as well as the ability to be flexible in terms of travel throughout the United Kingdom. (4 - 6 nights a month).
Please send your CV in to Lesley Innes at Hays in the first instance.
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