Microsoft
Microsoftilla työ on siellä missä tekijä. Työympäristömme on avoin toimisto, jossa kaikki liikkuvat tarpeidensa mukaan. Me tarjoamme välineet, tekijämme luovat sisällön. Uudet näkemykset syntyvät uusilla tavoilla. Kun olet läsnä. Missä sinun työsi menee?
Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Microsoft’s Customer and Support Service (CSS), PFE is focused on the Operations Phase of IT services based on Microsoft Technology.
PFE provides various proactive and reactive services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. When things do go wrong we provide rapid on site expertise to resolve critical situations 24*7.
In order to complete our team we are looking for Operational Consultants – with strong SharePoint experience.
PFE Delivers
- Onsite proactive and reactive services to our Premier customers around the globe
- Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops health checks)
- Long term engagements with Dedicated Support Engineering
- Services delivered by highly skilled engineers with deep technical expertise
Experience/Skills
- Experience in the enterprise customer arena
- Understanding of complex operational challenges of IT service management
- Face-to-face customer engagement skills
- Self-dependent working style
- Fluency in English and Swedish
- Troubleshooting knowledge skills
- MCSE or equivalent qualification
- Degree qualification or equivalent experience
- Good understanding of ITIL/Service Management
- Commitment to work in virtual teams across Europe to create standardized proactive and reactive services
Interested?
So do you want to be part of this exciting part of the business?
Proactively working with Microsoft’s Premier enterprise customers, enabling them to make the most out of their technology to move their business forward?
If you are interested to take contribute to the PFE team success story in one of our offices in Finland (Espoo), we are happy to get your online application on the link below.
What do we offer?
Technical and Professional Development within and outside of the classroom, includes self-study, mentoring, and ‘on the job’ training.
Microsoft Services Onboarding Program (MSSU). Microsoft employees from around the world who are new to the Premier Field Engineer organization attend a 3 week on-boarding program in Redmond, WA.
MSSU helps provide new PFE employees with the tools, resources, knowledge, and relationships needed to succeed in their role.
Technical and Professional Development
Technical Development is strategic to building customer confidence, trust and loyalty. This includes classroom and online training, in addition to participation in technical conferences like Tech Ready. Certifications are required for your area of technical expertise.
Professional Development is necessary for successful interaction with both customers and partners as we delivery their solutions. Professional skills may include presentations, negotiation, as well as peer mentoring.
Offerings Accreditation - Enterprise Services offer a variety of proactive deliveries that assist Microsoft customers in maintaining the health of their IT environment. Premier Field Engineers are required to be accredited in these workshops and services prior to delivery.
--------------------------------------------------------------------------------------------------------
Use this link to apply for this role!
--------------------------------------------------------------------------------------------------------