Mobile Operations Engineer
Mobile Operations Engineer - Mountain View
This position is based in Mountain View, CA. The area:Engineering and Operations Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to tackle some of technology's greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From AdWords to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another. The role: Mobile Operations Engineer Technical support for a technology company is a big task. As a Corporate Operations Engineer you are the go-to person for Googlers computer hardware and software needs, providing front line user support for all of Google's internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the Googler user experience by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (like OS X, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You occasionally partner with various teams including security, networking and infrastructure. You're a fast learner and great communicator who can support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds. You improve the front-line user experience by providing on-demand user support for Google's corporate users, resources, tools and applications while also contributing to longer-term projects. You will have practical experience in a large scale environment and/or a Bachelors Degree in Engineering. You will have strong knowledge of mobile technology and an ability to work in a dynamic, fast-paced environment. In addition to this you should have a customer-first attitude and possess excellent communication skills, both written and verbal. Apply if you are an outstanding problem solver, creative thinker and a team player. Responsibilities: Provide technical support for Google's corporate mobile devices and infrastructure Gather requirements related to mobile technology from internal groups and work closely with the Android team, cellular carriers and hardware manufacturers to create solutions to meet those requirements Develop automation tools to improve efficiency of the processes involved in managing the fleet of mobile devices. Support the evaluation and selection processes for sourcing cellular services and devices world-wide Develop and publish documentation including known issues, tips for end users, and training materials for partner groups. Minimum Qualifications: BS degree (In lieu of degree, 4 years relevant work experience). Experience with UNIX/Linux administration. Experience with scripting languages. Preferred Qualifications: BA/BS in Engineering. Excellent organizational, communication, leadership and customer service skills. Communication, interpersonal and customer service skills. Excellent time management skills, organized, hands-on and able to handle multiple projects.