Morgan Stanley Technology, IT Security – Event Management Service Bureau IT Security Analyst recruitment

Position Category: Information Technology

Position Title: Morgan Stanley Technology, IT Security - Event Management Service Bureau IT Security Analyst

Job Level: Associate

Location: China - Shanghai

Education Required: Bachelors Degree

Position Description:
This role is to be part of a global team named Event Management Service Bureau. This team provides a 24x7 first point of contact for all security related incidents within the firm. Its members monitor the firm?s environment for potential security breaches, investigating potential data leakage situations, abnormal network behaviors or virus/malware outbreaks. It is a global team with global responsibilities reporting to the Service Bureau Manager in NA. This is a great opportunity for a junior person to enter the field of IT Security and in get touch with bleeding-edge security technologies.

Support of the IT Security Hotline - a customer facing phone line for IT security event related issues
Interpreting customer requests for all IT Security Products and Services (e.g. Firewalls, Kerberos, Top Secret, Security Alerts, Investigations, etc.) and direct calls to the appropriate area of the IT Security Team and utilization of our internal problem management ticketing system.
Monitoring of IT Security Monitoring infrastructure (Data Leakage, Network Behavioral Analysis, Intrusion Detection Systems)
Monitoring of IT Security's Infrastructure technologies (Firewalls, Anti-Spam, Anti-Virus, Authentication systems)
Initial troubleshooting/triage of possible security breaches
Incident confirmation, initial triage and escalation
Participate in daily Ready For Business End Of Day calls

Skills Required:
General IT knowledge desired: basic IT Security techniques, Networking Unix skills (for ex: BA in Information Security or Computer Science)
Excellent written and oral communication skills. Fluent English is required
Good customer facing skills
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
The candidate must be a self-starter but must recognize the importance and value of working as a member of an operations support team
Ability to work responsibly with or without direct supervision.
Working knowledge of common operating systems and software applications.
Must be reachable via cellphone/pager in case of emergency.