Mortgage Adviser
Mortgage Adviser
Location: Tooting / South West London
MINIMUM REQUIREMENTS: FULL CeMAP / CF1 and CF6 / MAQ
£Negotiable + Bonus + Benefits
By providing expert help and advice on our entire range of mortgage products, you’ll be an essential part of our customers’ journey to securing their new home. You’ll talk to customers one to one, listen to their individual circumstances and requirements and advise them on the products that are most suitable to their needs - all the time helping them understand their options in what can be a complex and sometimes daunting process. Building strong, trusted relationships and providing a professional and thorough service is all part of retaining and growing your customer business, and you’ll also be proactive in following up leads and referrals to develop new business and contacts. Requirements
As the face of the bank, you’ll have a friendly, helpful and committed approach to every customer, able to build relationships and exceed their expectations throughout the mortgage process. You’ll be a good listener, able to identify exactly what a customer wants and needs, based on their circumstances and use your excellent product knowledge, to offer a mortgage that works for them. Much of your time will be spent meeting customers and processing their mortgage applications, so first-rate organisation skills in maintaining your diary and keeping on top of all of the associated paperwork will be essential. And while we’ll provide a comprehensive training programme when you join us, you’ll also need to bring with you a proven track record in a sales environment and a full CeMAP qualification.
Responsibilities
•Keep a full diary of customer meetings and interviews to identify the mortgage product that’s most suited to their needs.
•Provide expert help and advice, be an on-going point of contact for any questions and queries and guide your customers through the entire mortgage process.
•Build trusted, long lasting relationships with a view to retaining and growing future business.
•Be motivated to hit sales targets and have the pro-active nature needed to identify and develop new leads.
This job may be for you if you enjoy:
•Giving first-rate customer service and meeting with individuals from all walks of life.
•Making a real difference to customers’ lives and guiding them through the complex mortgage process.
•Managing your own diary and customer base and developing long-lasting business relationships.
•Working to targets and exceeding expectations.
•Being in control of your earnings and incentives by working to sales targets.
This job may not be for you if you:
•Find it difficult to stay motivated in quiet periods and don’t take a long-term view toward generating business.
•Prefer working alone rather than as part of a team or do not enjoy working one-to-one with customers.
•Are not a pro-active, self-motivated person who finds it hard to remain enthusiastic no matter what.
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