Mortgage Loan Processor Job in San Antonio, Texas US
Schedule: Full-time
Organization: Business Process Outsourcing
Location: San Antonio, TX
People within the Business Process Outsourcing (BPO) organization are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Typically, people in BPO are based permanently at a client location. BPO helps clients develop and deliver business process innovations with cutting-edge outsourcing services. These services transform enterprises and deliver high performance at lower costs. We offer a full array of business process outsourcing services founded on operational excellence and cost effectiveness.
Our BPO resources can expect to:
• Incorporate skills which support their area of BPO
• Receive ongoing training to build and extend professional, technical and management skills in all areas
• Enjoy our comprehensive and generous benefits package
The Mortgage Loan Processor processes transactions for relevant business processes in various systems and tracking tools. He/she demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities. He/she solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems.
Profile/Role Description:
• Review loan file to verify procedures per guidelines.
• Makes intro call to verify loan details and requests additional documentation if necessary.
• Reviews all documents retrieved against those requested, analyzes for accuracy and/or errors.
• Making right party contact within allocated timeframe and setting customer expectation for document delivery date.
• Manage pipeline of loans within required performance standards within closing and rate lock expiration time frame.
• Guarantee on time closing by completing all required pre-closing steps; preparing file for closer within required performance standards.
• Obtain and review customer documents, and clear conditions commensurate with authority level.
• Ensure integrity of all data and process inputs. Order necessary documents and follow-up with vendors/third parties to obtain in timely manner.
• Submit loans to underwriting for conditional review and full approval upon receipt of appraisal, once all DU conditions have been met and validated.
• Maintain monthly performance measurements: Timeliness, production goals, suspense, compliance/regulatory, and customer satisfaction.
• Exceed customer expectations by providing highest level of customer service.
• Minimal travel required
• Successful candidate will be required to obtain first level credit signature authority (AUSI) within time frame as defined by management.
Basic Qualifications:
• Minimum of 2 years mortgage experience
• High school diploma
Professional Skill Requirements:
• Requires organizational and time management skills to balance workload and meet deadlines.
• Ability to prioritize complex diversified responsibilities and multi task in a fast paced environment.
• Excellent customer service and communication skills.
• Must be willing to assist teammates and build strong relationship with sales partners to achieve closing goals.
• Computer skills: Microsoft Word, Outlook.
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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).**
Accenture is an Equal Opportunity Employer.