MRSF Systems Technician Job in Bloomington, Illinois US

MRSF Systems Technician

WHY STATE FARM? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. The same commitment to our workforce is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime. From diverse backgrounds and talent, to meaningful work and comprehensive benefits, ??Like a good neighbor ?¦ ? isn ??t just a slogan. It ??s who we are and how we do business. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION? Administers policies, procedures, security access, and technical support to State Farm supported and/or non Systems supported MRSF automated production environment systems and networks Monitors and maintains the most recent compliance standards to all MRSF specific hardware, software, and applications Conducts scheduled audits to verify compliance to company standards and validate proper system access Coordinates the implementation, integration, and/or installation of applicable software, custom applications, specialized hardware, and peripheral equipment to assigned and approved MRSF automated production environment systems Serves as a liaison with vendors regarding project coordination, system repair, and process enhancements Performs cost analysis, develops return on investment models for proposed projects, and makes formal recommendations to leadership for appropriate software and hardware Configures, installs, supports and acts as subject matter expert for a wide range of operating systems Documents changes to the MRSF supported systems and networks Identifies and initiates communication opportunities with leadership and employees regarding system issues, training, and project efforts WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION? Develops, programs, implements and supports complex applications to MRSF automated systems Serves as a liaison to other State Farm departments or facilities on research matters as assigned Applies enterprise client-server design to development project assignments Integrates end user data into custom production applications Coordinates medium to large scale projects related to MRSF automated systems Plans, tests and troubleshoots custom software releases, system upgrades, patches, and software/hardware related problems Maintains acceptable levels of system performance and reliability within the responsibility and control of the MRSF environment ITEMS OF NOTE Incumbents are expected to complete training courses, attend programs, seminars, and conferences to maintain competence in the applicable systems applications Incumbents may be required to be available remotely 24/7, and/or work irregular hours in support of multiple shifts when business needs dictate Incumbents may be required to travel via commercial transportation and/or drive a motor vehicle to visit State Farm locations and/or attend meetings or seminars ADDITIONAL INFORMATION Please note, the MRSF referenced in the posting is the Multi Regional Services Facility. This is the facility where the position is located. Proficient in the following disciplines: Adobe creative product suite - InDesign/Acrobat/Photoshop Scripting using VBScript or JavaScript Programming in .Net - C# Database administration - MS SQL Server/Access Programming using APIs Strong system troubleshooting and root cause identification Working knowledge or familiarity of the following desired: Knowledge of image files - compression of graphics, and PDF manipulation MAC experience Work history or working knowledge of digital printing systems Use of SharePoint 2010 Design Strong organizational and knowledge of project methodology Familiarity with Six Sigma / LEAN continuous process improvement tools and concepts Excellence in Operations Management BENEFITS: TOTAL REWARDS Our Total Rewards benefits package includes: Competitive starting salary Annual merit reviews Annual bonus potential You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(K) Plan (Savings Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more. State Farm Insurance is an equal opportunity employer. Please visit our Corporate website at: statefarm.com ®