MSCI – Risk Management Analytics Client Service Associate (Shanghai) recruitment

Risk Management Analytics Client Service Associate (Shanghai)

ABOUT MSCI Inc. (www.msci.com)

MSCI Inc. is a leading provider of investment decision support tools to investors globally, including asset managers, banks, hedge funds and pension funds. MSCI products and services include indices, portfolio risk and performance analytics, and governance tools.

The company’s flagship product offerings are: the MSCI indices which include over 120,000 daily indices covering more than 70 countries; Barra portfolio risk and performance analytics covering global equity and fixed income markets; RiskMetrics market and credit risk analytics; ISS out-sourced proxy research, voting and vote reporting services; CFRA forensic accounting risk research, legal/regulatory risk assessment, and due-diligence; and FEA valuation models and risk management software for the energy and commodities markets. MSCI is headquartered in New York, with research and commercial offices around the world.

For further information on MSCI, please visit our web site at www.msci.com

We are currently seeking an Risk Management Analytics Client Service Associate to join our Coverage – Asia Pacific organization in Shanghai, China.

POSITION OVERVIEW:

The MSCI Inc Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service associates work closely with account managers and consultants to develop and maintain client relationships, and drive revenues.

RESPONSIBLITIES:

• Answer client enquiries about MSCI Risk Manager products and methodology

• Enhance client relationships through proactive follow up on issues raised by clients

• Maintain relationships by ensuring relevant product and model information is shared with clients

• Provide client feedback to the Marketing, Product Management, Research and Data teams

• Work closely with Sales to help drive revenues

DESIRED EXPERIENCE AND QUALIFICATIONS:

• 3-5 years relevant experience with undergraduate degree or 2-3 years with graduate degree is required

• Must have excellent verbal and written communication skills in English and Mandarin Chinese

• Past experience in client servicing capacity is preferred

• A self starter and highly motivated, ability to work individually and within a team

• Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients

• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines

• Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities

• Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines

• Ability to develop value-added contributions to both internal and external clients

• Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities

• Deep understanding of international financial institutions and global financial markets

• Demonstrated understanding of modern portfolio theory

• Strong analytic, quantitative, and problem solving skills

• Excellent academic tracking record

• MBA/CFA/FRM is preferred

Preferred past experience in:

• Financial engineering in modern risk management (derivatives knowledge and modern risk management (middle office) area 

APPLICATION METHOD:

Please contact Cheryl Deng (cheryl.deng@msci.com) for a discussion.

Or please apply online at MSCI Career webiste:

https://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=MSCIcws=1rid=3212