Mtg Interim Loan Documentation Specialist 3
Mtg Interim Loan Documentation Specialist 3 - Home Loan Processor
Job Description This position is short term in nature and eligible for most Wells Fargo benefits. This role supports Home Mortgage Consultants in the processing of Wells Fargo home mortgage loans. Along with regular interaction with WF customers, duties include interpreting policies while analyzing applications, property specs and documentation; ordering all required verifications and conducting follow up with the customer or internal contacts as needed. Make sound business decisions based on credit risk policy and procedures. Perform high volume, time sensitive tasks related to the loan documentation process which includes researching and problem solving to ensure compliance with customer loyalty, quality and timeliness standards. This role requires solid proficiency for processing various loan products which could include government, conforming and/or non-conforming loans. Proficient in collateral review, communication/ interaction is typically non-scripted, developing and maintaining relationships with all involved parties. This role is the main contact point for the customer throughout their loan process, requesting and gathering all required documentation while ensuring a high level of customer service is consistently provided. Also required is the ability to analyze complex loan transactions. Regular and consistent communication with both the customer and the HMC is an integral part of this position. Basic Qualifications 6+ months experience in customer service, loan administration, collections, or sales environment. Minimum Qualifications - Experience processing various loan products including conforming and non-conforming loan products. - Analyzing and validating data. - Demonstrated excellent customer service skills and experience. - Ability to handle confidential material in a professional, ethical manner. - Excellent verbal and written communication skills. - Strong interpersonal skills to build and maintain professional relationships with customers and co-workers. - Ability to perform tasks with limited supervision. - Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals. - Strong attention to detail. - Experience with Windows operating system and keyboarding skills. Preferred Skills - Underwriting experience preferred - Wells Fargo experience preferred