Mtg Servicing Specialist III Job in Los Angeles, California US
Mtg Servicing Specialist III
Job Description: Job duties include the research and resolution of the Face to Face initiative loans. This includes reviewing the documents received from the various 3rd party vendors involved with the document collection process for completeness and accuracy. Financial information is updated via LAMP/HomeBase and a profiler recommendation is obtained. The associate refers the loan to Loss Mitigation for the review of modification options. The associate is also responsible for obtaining any and all documents missing from the packages received from the vendors. The document collection process includes both phone and written communications. General Description: Supports the servicing of mortgage loans. Work will vary based on associate's department. May entail working on default and/or non-defaulted loans. Responsibilities may include processing routine transactions, documenting loan history, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Handles more complex levels of transactions requiring subject matter expertise. Typically has more than 4 years of experience with a strong knowledge of the business and general office skills. This position may be subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE ACT requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.