Multilingual Customer Service (French/Portuguese/Italian) Job in Barcelona 08015, Catalonia Spain
About our Client:
English telecommunication company with European shared service centre based in Barcelona.
The company is an award winning and leading provider of Data, Voice and Managed Services to business and government in Europe. Their services are not aimed for residential market.
It began in 1992 with funding from Fidelity Investments. Within a year the company completed 15 km of our London network, and been granted a PTO licence so that they could offer voice and transmission services.
The company is now present in Germany, France, Spain and Switzerland. Among the services provided we can name: Ethernet, Internet Access, Broadcast, Voice Line, Lanlink, etc.
Job Role:
-Build up and manages a customer relationship
-Liaise with internal departments for problem solution
-Provide a reactive and proactive service to customer reported faults, non fault and SD related issues within commited SLAs where applicable and agreed with customers
-Ensure records of work carried out are maintained accurately and on time, and disseminated as required
-Assist the complaints team to resolve issues
The person we are looking for:
Qualifications
-Native French, Italian or Portuguese speaker with a high level of English
-Combination of Italian with Portuguese or French with Italian desirable.
Experience
-Previous experience (2-3 years) in Telco / Back office environment
-Educated on an IT technical apprenticeship (lower level).
-Experience of working within a team with full responsibility of fixing the issues that are impacting customers on regular basis. This includes ownership, coordinating and managing the issues on daily bases.
Good knowledge of MS Office products (Excel, Word, Outlook)
-Good knowledge of how to handle Internet based applications.
-Minor experience of databases structure recommended.
Skills
-Has developed negotiation skills / customer facing skills
-Has a logical/methodical approach to fault finding
-Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a highly complex matrix organisation
Offer:
-Competitive salary conditions
-Healthcare and life insurance
-Permanent contract directly with the company with 3 months of probation period