Native French Community Manager Job in London, London Uk
Native French Community Manager Wanted For Global Travel Brand
We're looking for a native French Community Manager for a popular global travel brand. You will need to have experience in the following to be considered:
-Respond to user inquiries about general site usage, content and community
-Generate activity on discussion boards by submitting questions or polls to the members, welcoming new members and replying to member questions
-Act as liaison between site users and organisation to help grow active member base
-Manage and recruit Forum Destination Experts
-Manage a team of content moderation temps
-Identify user needs and trends, collaborate with team to improve user experience and content management toolset
-Troubleshoot technical problems and escalate bug reports to engineering team
-Track and report on content and community metrics
-Additional responsibilities will be assigned as necessary
MUST HAVE:
-Native-level fluency of French (written and spoken), with exceptional writing skills
-Strong command of the English language
-Business-to-consumer service/support experience (preferably for a popular consumer-facing web site)
-Strong time management/prioritisation skills and multi-tasking ability
-Excellent people skills and the ability to resolve user issues diplomatically
-Experience with using web-based tools and databases
-Experience in managing a small team
-Excellent editorial/writing skills
-Good knowledge of Microsoft Office products, particularly Excel
Please note, this is not an editorial role and you will not be writing any content. Nor is it a social media role. This is a specific online community role where those working in this environment should only apply!
Please call Sona Karia on 0207 612 3887 for further information or apply via the instructions now.