NB Regional Head-Business Leadership Program recruitment

Job Description

* To ensure profitable growth in the region through an effective deployment of the portfolio plans.
* To be a member of the branch MANCO to participate in the branch management which includes setting directions on the day-to-day management, operation, control and development of the branch in line with the Bank's overall business strategy/priorities and under a One Bank approach.

Key Roles Responsibilities

1. Building the business plan for the region - The role holder is required to develop the business plans for the region aligning the same to the overall business strategy of the portfolio. This would involve:
- Recommending a healthy channel and segment mix.
- Competitor tracking and suggesting a proactive approach to gain market share
- Building the business plans after taking into consideration requirements for the region.
- Budgeting for the region including delivery expected from each channel and the resources required for the same.

2. Delivery of the budgeted business volumes - As a driver of business strategy in the region the role holder would be accountable for:
- Achieving the budgeted product volumes in terms of acquisition of new accounts.
- Retention of old accounts and increasing business through them
- Profitable growth of every channel as per the budgets

3. Productivity - The role holder would be responsible not just for growth but a profitable growth. This would involve the following:
- Closely tracking the cost of acquisition and achieving at least the budgeted numbers.
- Keeping the cost income ratio as per the budgets
- Monitoring DSR productivity and expansion of manpower linked to productivity.

4. Compliance to sales processes and regulatory requirements - The role holder would be responsible for implementing a processes orientated sales system in the region. This would involve:
- Implementation of sales processes aligned to DSR policy, group standards and other regulatory requirements
- Consistent sales processes are implemented across the region
- Third parties are managed through a structure system of appointment, monitoring and review.
- Training of all DSRs on mis-selling, AML and other customer protection principles

5. Building a service culture - The role holder would be responsible for building a service oriented approach. This would involve:
- Ensuring all members of the regional sales team are educated on the basic systems of service quality
- Complaint handling, call back systems to be operated smoothly.

6. People Management - The role holder would be responsible for building a strong sales team. This would involve:
- Controlling attrition both at the DSR and the supervising level
- Partnering HR to retain the top performers.
- Training and development of the team members

Qualifications Skills

* Bachelor's degree, major in Business/finance /Accounting preferred; Master degree or MBA preferred
* Minimum 8 years of relevant sales management experience
* High language ability, fluent in English; effective verbal and written communication skills
* Should have been responsible for a business delivery of a large region
* Leadership and team management skills
* Strong planning, strategy and negotiating skills
* Sound knowledge of fast moving consumer products, bank services, procedures, policies, guidelines, and business strategy; able to manage conflict, solve problem and deal with paradox
* Perseverance and self-motivator who has career ambition, willing to improve personal knowledge and skills to move on

Diversity Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.