Network Client Consulting recruitment
J.P. Morgan Network Management Group is responsible for managing J.P. Morgan's network of sub-custodians in 100+ markets with a focus on understanding client needs and providing market information supporting Worldwide Securities Services Custody Clearance, Treasury Services, Prime Services and the Investment Bank. This group is composed of regional teams, located in Bournemouth, Hong Kong, London, New York and Singapore. These regional teams are comprised of the Network Market Manager Team, the Network Client Consulting and Information Team, and the Network Service Management Team.
The Network Client Consulting team provides direct support to internal and external clients. The main responsibilities center on working closely with top Investment Management clients to understand their strategies and develop a customised network service. The Network Client Consulting team is currently hiring in Hong Kong or Singapore. J.P. Morgan's regional approach allows the bank to provide 24 x 7 coverage of our network and to answer client queries quickly and with the most current information.
Role and Responsibilities
The core responsibilities of the Network Management Group include Agent Management, Market Management, Client Support and Information Management Delivery. The team has a high profile with both internal and external clients and within the industry with added value focus by leveraging our market expertise, client consultation and our information products. The Network Client Consulting individual will help to respond to client specific needs or to act in a consultative role to help a client understand the global marketplace. Based in Hong Kong or Singapore, the individual will need to work closely with network market managers, agent banks and client relationship teams in order to ensure seamless service delivery.
- Respond to network management related client (external/internal) inquiries providing proactive consultation where necessary
- Communicate directly with key clients via telephone, electronic mail and in person
- Collaborate with internal business partners to understand client needs and work towards creative solutions
- Participate in the development and delivery of client and internal training seminars focused on securities markets and specific country information and nuances
- Support Sales and Relationship Management Teams in the sales process by addressing RFP's and conducting presentations related to Network Management functions
- Interact daily with Network Market Managers to source information that would be of interest to key clients
- Assess full impact of market developments to clients
- Develop and/or complete client specific questionnaires on various network related topics
- Partake in preparation and follow-up for client due diligence trips, where applicable
- Communicate market developments, client impact and inquiry responses to team members in Network Management, Relationship Management, Risk Management, Client Service, Operations and/or Product Management
- Support the local market account opening process and provide consultation to both internal and external clients on market entry related issues
- Interact with Risk Management as well as the Network Market Managers to assess the risk involved in settlement of transactions around the globe
- Interact with Information Product teams to develop and maintain information products
Skills
- Fluent in English
- In addition to English, preferable to possess solid language skills in Mandarin, Japanese and/or Korean.
- At least 5 years relevant experience within the securities market
- Securities Clearance and Custody Product knowledge
- Excellent written and verbal communication skills
- Solid Presentation Skills
- Good organization skills and able to work under pressure
- Excellent client service and/or relationship management skills
- Good analytical and problem solving skills
- PC Skills, Microsoft Word, Excel and Power Point
- Must be able to work within a team environment
- Travel may be required at short notice