Network Engineer Job in Grand Rapids 49505, Michigan US
Core Services Network Engineer
ABOUT SPRINGTHROUGH
Everyday Springthrough makes life better for our clients through building the right technology solutions to meet their needs. Our culture depends on hiring talented, passionate, and driven people that get things done.
POSITION DESCRIPTION
Springthrough is seeking a full-time Network Engineer to join our team to assist our infrastructure clients. The ideal candidate will have related experience, as listed below.
OVERVIEW
· This is a full-time Network Engineer position based on 40+ hours per week.
· Working internally and with customers in the role of Network Engineer to provide the highest level service, communication and technical support.
· Trusted technical resource for troubleshooting and diagnosing customers technology needs.
· Maintain and pursue certifications in latest technologies to provide the highest level of support for our clientele.
· This position may require a flexible schedule, that may change from week to week.
· Candidate needs to be available and willing to be on-call (rotation) for client support.
PRIMARY DUTIES RESPONSIBILITIES
· Acts as a service and support contact with the client and provides exceptional customer service.
· Interact with all levels of customers supporting all aspects of infrastructure technology in their environment.
· Effectively communicate both written and verbally to team and client status of tickets and support efforts/resolutions in a timely and clear fashion.
· Acts as escalation resource to lower tier support personel to resolve support related issues.
· Provide quality focused training when necessary for lower tier personel.
· Tracking time spent on projects, both internal and external, through Springthrough’s hour-tracking system.
· Maintain service status by following ticket communication procedures.
· Installing and maintaining hardware including, but not limited to:
o Server Hardware
o Destop or mobile hardware
o Hubs/switches
o Routers
o Firewalls or other security appliances
o Wireless network devices
o Peripherals
· Installing and maintaining various software components including, but not limited to:
o Microsoft Server operating systems
o Microsoft Desktop operating systems
o Microsoft Active Directory Services
o Enterprise Anti-Virus software
o Enterprise Backup software
o Line-of-business applications (may vary by client)
· Attending training classes and/or reading training materials.
· Maintaining certifications
· Reviewing work with peers.
· Participate in on call rotation for nights and weekends.
· Position requires “after hours support” when necessary.
REQUIREMENTS
· Excellent written and verbal communication and the ability to interact with our clients.
· Highest level of customer service and interaction.
· Ability to remain calm and focused under pressure.
· Ability to be organized and efficient in busy and ever changing environment.
· Exceptional analytical thinking and retention.
· Excellent problem-solving skills and conviction to following best practices.
· Ability to work well in a team environment.
· Ability and willingness to learn new areas of competencies.
· Discipline to diagnose issues where no experience or knowledge is present and entensive research is required.
· Technical Requirements
o Proficient at administering Microsoft Server Operating Systems
o Proficient at administering Microsoft Desktop Operating Systems
o Proficient in Networking technologies (ie: TCP/IP, Routing, Switching)
o Proficient at administering Microsoft Active Directory
o Proficient administering Group Policy Objects (GPO)
· Hand’s on hardware experience in both server/desktop hardware is required.
· Self-motivation and a thirst for learning new technologies and tool
· Desireable but not required:
o Virtualization administration
o Microsoft Exchange administration
o Firewalls or other security appliances
BENEFITS
Springthrough understands that taking care of your needs as our team member is one of the most important things we can do. So, as part of our commitment to our team, we offer a generous benefit package that includes:
· Health, Dental, and Vision Insurance
· Short Term and Long Term Disability Insurance
· Section 125 Plan (includes Flexible Spending and Dependent Care)
· Employee Development
· Paid Holidays/Direct Deposit
· Flex Scheduling