Network Operations Center Manager Job in Tempe 85280, Arizona US
Network Operations Center Manager
Insight is a leading IT solution provider of IT products and services. Insight offers over 200,000 brand-name IT products from leading manufacturers, such as HP, IBM, Intel, Cisco, Microsoft and more. Insight's comprehensive services offering assists customers with implementation and integration of the latest IT solutions organization-wide. Small and Medium Business (SMB), Enterprise customers and government and education customers can turn to one partner for hardware, software, peripheral, service and solution needs. Insight is an Equal Opportunity Employer M/F/D/V.
Network Operations Center Manager
Insight is seeking an exceptional individual for the role of Network Operations Manager responsible for the operations and administration of a 24x7 remote network operations center supporting clients throughout the world. Ideal candidates will also be responsible for the operational supervision of technical and administrative employees, supervisors/coordinators and onsite/field service personnel to ensure technical solution expectations are met for Insight’s internal and external customers. Overall supervision includes proper planning, process analysis, training and operational efficiency with regards to employee utilization, logistical processes and employee administrative functions.
ROLES AND RESPONSIBILITIES
· Plan, supervise and coordinate personnel and processes within the operations area of Remote Network Operations Center
· Manages the day-to-day operations of the team
· Monitors revenue and cost levels to ensure efficiency, profitability and institutes policies and procedures to correct inadequacies
· Reports all business activities to accurately measure business trends to management for sounds business decisions
· Assist in the development of efficient business practices to be implemented by Service Delivery
· Responsible for driving operational responsibilities by continually evaluating processes, procedures and systems.
· Maintains open lines of communication with other departments to insure confidence and enhance the relationships within Insight
· Represents Insight in a professional and business-like manner and communicates effectively with Insight associates and their customers
· Assists Service Management with the customer’s requirements, while ensuring good practices in standards methodologies and processes are utilized to deliver an integrated solution. Monitors the team’s activities to ensure the highest level of customer satisfaction and provides support for both internal and external customers
· Knowledge of SAP and Dynamics for the day-to-day management of resource management, time reporting and expense reporting
· Support of the Service Delivery Management team by providing sound methodologies, efficient processes and best practices in analyzing operational functionalities
· Communication of processes and procedures to the Service Delivery team to insure the use of sound methodologies and best practices in the measuring of day-to-day activities
· Ability to lead a team of personnel by providing leadership, coaching, mentoring and advice
· Issuing of daily, monthly and quarterly reports
· Some travel required
SKILLS AND EXPERIENCE
· ITIL Certification preferred
· Exceptional verbal and interpersonal skills required
· Possession of strong analytical skills
· Ability to multitask and balance multiple priorities
· Excellent time management skills
· Demonstrated leadership ability and teamwork
· Strong computer skills
Education
· Bachelor's degree (B. A.) from four-year college or university; or one to two years related field service operations experience and/or training; or equivalent combination of education and experience.
Insight is an Equal Opportunity Employer (EOE), M/F/D/V
See Job Description.
