Network Operations Specialist Job in Ashburn, Virginia US

Position Responsibilities:

Perform WAN and LAN trouble management tasks for mission-critical networks within a fast-paced operations environment. Resolve cumbersome network anomalies utilizing both commercial and proprietary network management and performance tools. Work with internal support organizations and manage external service providers to affect the timely repair of circuits as well as network devices such as routers, switches, firewalls, and WAP appliances.

Required Skills and Experience:

The successful candidate must possess DHS Full BI clearance. Bachelor's degree or equivalent, plus 5-7 years of progressive, technical experience supporting managed network environments that utilize Cisco solutions. This position requires an excellent knowledge of data communication technologies as a whole with a heavy emphasis on OSI layers 1 through 3. Working knowledge of internal and customer management tools to include; Netcool, Smarts, ESP, ETMS and Remedy. Knowledge of TCP/IP, IP routing protocols (BGP/OSPF/EIGRP), MPLS, frame-relay, and VPN/IPSEC must be demonstrated. Candidate must possess logical, analytical problem solving abilities and have strong verbal and written communications skills. Customer-facing position, as it is located on the customer’s facility requires exceptional customer service skills. Ability to strictly follow our standard operating processes and procedures is a must. This is a 24x7 network operations environment (essential personnel) which requires weekend/shift/holiday work hours.

Desired Skills and Experience:

Cisco CCNP and/or Juniper Network Professional certification desired. Experience with operational support, hands-on experience with routers, hubs and switches required. Knowledgeable in the use of network management tools. Excellent oral communication and technical writing skills a must.

 


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