Networking Solutions Sustaining Engineer Job in Round Rock, Texas Us
Networking Solutions Sustaining Engineer
Responsible for driving software and hardware sustaining releases for Dell's PowerConnect Ethernet switches. Must have a strong overall networking background and have played a key role in developing Ethernet switching/routing products.
The primary job responsibility is to ensure the on-time, high-quality delivery of sustaining releases for PowerConnect platforms and applications as a lead engineer or as a contributor on a larger team. The position requires frequent interactions with external vendors so strong negotiation and persuasive skills are required.
Because of the aggressive timelines often required for sustaining releases, a demonstrated ability to lead remote teams in time-critical projects is also required. Must have the ability to manage multiple projects concurrently and be able to carry out complex tasks with a minimum of guidance. Geographic diversity also requires the candidate to have the insight and skill to effectively manage cultural differences.
Responsibilities include:
- Hands-on reproduction and root-cause analysis of complex customer issues
- Direct interaction with customers to drive issue resolution
- Analysis and verification of issue resolution strategies and solutions
- Review and analysis of technical, functional and user documentation
- Presentation of accurate summary and detailed project status to senior management
Qualifications
- Preparation of technical documents used internally and externally
- Extensive knowledge of Ethernet protocols, network design, switch configuration and network troubleshooting
- Must be able to drive problem-solving strategies for complex issues involving cross-functional disciplines
- Ability to understand Ethernet packet captures and the ability to install and use Ethernet traffic generators and analyzers
- Excellent verbal and written communication skills
- Strong team leadership skills
- Minimum Education: BSEE, BSCS, or BSCE required, MSEE, MSCS or MCSE preferred, 7+ total years relevant work experience required
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