Networking Team Lead Job in Dallas 75230, Texas US

The role of the On Duty Operations Manager is to manage Major incidents at the behest of the Incident Manager from inception to resolution.  They ensure that incidents are classified, prioritized and diagnosed correctly to expedite the course to resolution. They are the central point for immediate escalation to critical support personnel and management. The ODOM’s open and monitor teleconference bridge calls to engage all required technical staff to ensure everyone is engaged in collaborative communications to resolve the major incident and shorten the disruption to the business. This includes involving Problem, Change and Knowledge Management when needed and coordinating an emergency CAB for eCAB approval.

Job Requirements:

    ITIL Foundations certified a plus
    Education: BA/BS preferred but not required.

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