NOC Monitoring Consultant Job in Waterloo, Quebec Canada
The NOC Monitoring Consultant will be responsible for the 24x7, real-time communications surrounding the clients network incident and maintenance activities. Our client, a global leader in wireless innovation and the mobile industry is seeking a Network Operations Center Monitoring Consultant to help drive organizational vision for industry leading growth and increased market share using technology as an enabler and difference maker!
The Network Operations Center (NOC) Monitoring team works closely with the Global Network Operations Centers, Carrier Service Management, and Premier customer support teams to ensure that planned and unplanned network events are effectively communicated to stakeholders. Stakeholders include both the internal groups and external Carrier Partners and Enterprise customers.
RESPONSIBILITIES:
The successful candidate's responsibilities will include:
- Monitor the network infrastructure using a variety of tools and react to resolve any alerts which may arise
- Work as part of a team to log and resolve any incidents ensuring that strict Service Level Agreements are met at all times
- Escalate any incidents that cannot be resolved within specified times frames to the relevant Engineering groups and work with them as a team until the incident is resolved
- Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral
- Ensure the upkeep and continuous improvement of the network infrastructure by performing periodic maintenance
- Act as the first point of contact for any Network related problems between customer's Network Operations Center (NOC) and its Carrier partner's NOC
- Act as the second point of contact for any Customer related problems which are raised with the Contact Center and then escalated to the Network Operations Center
- Actively participate in, and suggest, projects to improve the environment
- Work a rotating 8 and 12 hour combined shift pattern consisting of 8 hours Monday to Friday and 12 hours on Saturday to Sunday
ESSENTIAL SKILLS AND QUALIFICATIONS:
· Must possess excellent verbal and written English-language communication skills Technical interest and aptitude (e.g. Internet, networking, computers, etc.)
· Front-line customer service experience (face-to-face or tlephone)
· Strong interpersonal skills
· Strong attention to detail is essential
· Good working knowledge of MS Office (Word, Excel, PowerPoint)
· Excellent planning and research skills
· Web editing experience would be an asset
· Experience with Remedy ticketing system is an asset understanding of Cisco, switches and firewalls is an asset
· Experience with Internet technologies (Mail: SMTP, POP, IMAP ; Web: HTTP, HTTPS ; DNS) an asset
· Flexibility to work in a fast-paced environment and handle multiple projects
· Must be able to work rotating shifts (including nights, weekends, and statutory holidays) as a requirement of this position
If you have a passion for wireless technologies and wish to take them to the next level, then please contact me at your earliest convenience . Our client offers a challenging environment that fosters creativity and rewards excellence.
We thank all candidates who applied but only those selected for an interview will be contacted.